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Responsible for assisting Paycom clients with ensuring all aspects of Consolidated Omnibus Budget Reconciliation Act (COBRA) are compliant with federal guidelines. Accountable for handling COBRA questions from clients as well as Principal Qualified Beneficiaries.RESPONSIBILITIES
Research, track and resolve customer’s or Principal Qualified Beneficiaries COBRA issues.
Answer incoming calls and/or e-mails from customers or Principal Qualified Beneficiaries on a timely basis.
Answer customer’s e-mail request within 10 minutes of receiving them.
Demonstrate sufficient knowledge of the Paycom COBRA system as well as a good understanding of the COBRA law.
Track Principal Qualified Beneficiaries monthly COBRA payments:
Processes checks and ACH payments daily.
Tracks the time frames to accept payments accurately.
Records deposit amount and reconciles with our internal accounting team
Set up new COBRA customers in a timely manner
Perform over the phone COBRA demos with clients
Reconcile monthly COBRA Open Enrollment
Process COBRA termination requests-daily
Establish and maintain effective communication and coordination with Paycom personnel and management.
Performs other duties as assigned
QualificationsEducation/Certification:
Bachelor’s Degree or equivalent years of experience working on computer systems of any type, HR experience or related fields, or combination of experience and education.
PREFERRED QUALIFICATIONSExperience:
Experience using HR systems
Experience troubleshooting moderately complex client inquiries utilizing problem-solving and analytical skills
Skills/Abilities:
Ability to speak, read and write in the English language
Ability to speak, read and write in the Spanish language preferred
Technically savvy with the ability to navigate through computer systems easily.
Professional communication through phone, email, and in person.
Computer skills in Windows and MS office and the ability to easily learn new applications.
Strong listening skills and ability to walk an internal team member through tasks.
Ability to work within a team to initiate solutions and to assist team members in meeting performance goals.
Adapt and thrive in a fast-paced, changing environment.
Self-motivated to complete assigned tasks and projects on time.
Ability to maintain organization of multiple tasks and projects.
Strong attention to detail.
Ability to maintain professional communication during all interactions.
Perpetual learner.
Willingness to work overtime and additional hours outside normal shift. Working some weekends may be required to meet team and department goals.
Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc
