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Job DescriptionGSCO Global Support Deal Desk AnalystThe GSCO (Global Sales and Consulting Operations) Deal Desk Team is responsible for supporting the North American Applications and Tech Cloud sales teams from Enablement, Quoting, Approvals through to Booking and Provisioning. We are currently looking for a hard-working individual to work within the North American Deal Desk Team.The GSCO Deal Desk Analyst will report to the Deal Desk Manager and will be responsible for providing high quality, responsive support to Oracle’s Global Sales teams- helping them navigate the Quote to Cash process.Successful candidates will have experience in supporting either internal or external customers. Professional-level English, written and verbal skills, and a commitment to high quality customer service are also essential.Job duties are varied and complex, needing independent judgment and include but are not limited to:
Troubleshoot and resolve complex queries
Act as knowledge expert on the Sales end to end processes and systems
Provide updates/training to other colleagues within area of expertise
Act as a bridge between the sales team and various other supporting functions (GSCO, Deal Management, Product Management, AR, Collections, Credit Team, Order Management, Approvals, Business Practices, Revenue Recognition, Incentive Compensation, etc.)
Gain an understanding of the business priorities and challenges of the Global Sales Reps and Managers
Meet Deal Desk KPIs and targets
Communicate activity metrics to Deal Desk management
Undertake admin responsibilities as required
Keep current on new product releases and enhancements
Undertake other projects as required
Skills:
Strong communication, interpersonal, and analytical skills
Ability and desire to provide excellent customer-service to internal customers
Ability to work independently and in a dynamic environment
Act with a sense of urgency
Knowledge of Contracts/Contract Negotiations
Flexible schedule to align to Sales requirements
Proactive, team player
Positive and “Can Do” Attitude
Results orientated
Good PC skills, esp. in Word/Excel
Strong problem-solving skills
BS Degree preferred
Desired:
Experience in supporting Sales Representative
Knowledge of the Oracle Sales Process, tools and teams
Experience in CPQ, DAS, Q systems
Responsibilities
Troubleshoot and resolve complex queries
Act as knowledge expert on the Sales end to end processes and systems
Provide updates/training to other colleagues within area of expertise
Act as a bridge between the sales team and various other supporting functions (GSCO, Deal Management, Product Management, AR, Collections, Credit Team, Order Management, Approvals, Business Practices, Revenue Recognition, Incentive Compensation, etc.)
Gain an understanding of the business priorities and challenges of the Global Sales Reps and Managers
Meet Deal Desk KPIs and targets
Communicate activity metrics to Deal Desk management
Undertake admin responsibilities as required
Keep current on new product releases and enhancements
Undertake other projects as required
Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the United States onlyHiring Range: from $30.29 to $60.63 per hour; from $63,000 to $126,100 per annum. May be eligible for equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
About UsAn Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.Oracle is an Equal Employment Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer
