OverviewThe Valet Supervisor oversees the daily operations of the valet service, ensuring excellent customer service, efficient vehicle handling, and the safety and security of vehicles. This role involves managing a team of valet attendants, maintaining high service standards, and coordinating with other departments to ensure smooth operations. The ideal candidate will have strong leadership skills, a customer-focused approach, and experience in valet or parking management.Pay: $20.60/hrThe pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on the applicant’s experience, skills, abilities, geographic location, and alignment with market data.401(k) – You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.Benefit Information:ABM offers a comprehensive benefits package. For information about ABM’s benefits, visitABM 2024 Employee Benefits | Front Line Team Members (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-11.6.23.pdf)Key Responsibilities:
Team Supervision: Lead, train, and supervise a team of valet attendants, ensuring they provide prompt and courteous service to all guests.
Customer Service: Greet guests warmly and assist them with their vehicle needs. Handle customer complaints and issues, ensuring a positive experience.
Operational Oversight: Coordinate the daily valet operations, including scheduling, assigning tasks, and managing workflow to ensure efficient vehicle handling and parking.
Vehicle Safety: Monitor the handling and parking of vehicles to ensure the safety and security of guest vehicles. Implement and enforce company policies and procedures regarding vehicle safety.
Training and Development: Provide ongoing training to valet attendants on customer service, safety procedures, and operational standards. Evaluate staff performance and provide feedback for improvement.
Quality Assurance: Conduct regular inspections of the valet area to ensure cleanliness, organization, and adherence to service standards.
Communication: Serve as a liaison between valet staff, management, and other departments. Ensure effective communication of any issues, updates, or changes in procedures.
Problem Resolution: Address and resolve any operational or customer service issues that arise, taking a proactive approach to prevent future occurrences.
Reporting: Maintain accurate records of valet operations, including vehicle logs, incident reports, and employee performance. Prepare reports on service quality and operational efficiency.
Inventory Management: Oversee the inventory of valet supplies and equipment, ensuring availability and proper maintenance.
Qualifications:
Education: High School Diploma or equivalent required; Associate’s or Bachelor’s degree in Hospitality Management or a related field preferred.
Experience: Minimum of 2-3 years of experience in valet services, parking management, or a related customer service role. Supervisory experience is preferred.
Skills:
Excellent customer service and communication skills.
Strong leadership and team management abilities.
Ability to handle high-pressure situations and resolve conflicts effectively.
Good organizational and multitasking skills.
Knowledge of vehicle handling and safety procedures.
Proficient in using valet management software and tools.
Valid driver’s license and clean driving record.
REQNUMBER: 100097All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
