A BIG NAME IN THE OUTDOOR/SPORTS APPAREL COMPANY IS LOOKING TO BRING ON HANDFUL OF CUSTOMER SERVICE REPS TO HELP SUPPORT THEIR OPERATIONS AND INFLOW OF CUSTOMERS DURING THE SEASON.This is an onsite role within Beaverton, ORStart: 11/4Pay: $18-21 - After 4 week training will bump up to $21/hr4-Month Contract - Will go on until Middle of February. Could become a long-term opportunity depending on how individuals show up and business needs.Description:The first three weeks of the job are training in a classroom setting Mon - Fri, 8am-5pm. 4th week is on the floor doing the job. Contractors cannot miss any time during 3 week of classroom training. During peak-season, the call center is open 4am-9pm Mon - Sun (from middle of Nov 2023 - Feb 2024). We mainly hire for the opening and closing shift. This is a seasonal role.There is also a chance to go perm at the end of the contract if you do well (only a few out of the group will get converted).The Seasonal Customer Service Representative should be able to educate the consumer and be able to pair items as desired, handling high volume inbound calls and emails throughout the day. The goal of the Customer Service Representative is not to try to sell the most expensive item, but to sell the best product fit for the consumer. Product knowledge a huge plus, but willingness to learn the product line is the most important. Provide exceptional customer service and problem solving by responding to all inbound/outbound calls High-level negotiation and diplomacy in resolving differing expectations (customer vs. company policy) Assist customers with new and existing accounts, account billing, and payment information Resolve customer inquiries in an effective and efficient manner Makes discretionary decisions in granting financial and non-financial assistance to customers Always be striving to learn about product and service changes Be an active listener that can show empathy and patience in a non-scripted environment Responding to 10 emails per hour regarding product questions, non-scripted calls tailored to the specific customer they are working withAdditional Skills & Qualifications: 1+ years of customer service experience Strong computer skills (Microsoft products) Warm, friendly, and helpful personality Ability to handle tough conversationsExperience Level:Entry LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
