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A BIG NAME IN THE OUTDOOR/SPORTS APPAREL COMPANY IS LOOKING TO BRING ON AN ESCALATIONS REP. TO HELP SUPPORT THEIR OPERATIONS AND INFLOW OF CUSTOMERS DURING THE SEASON.Please apply if you feel you have the experience and a recruiter will reach out to discuss the role in detail and outline next steps.Start Date: Projecting a September 30th start - BUT can start sooner if the right people get interviewed. Pay: $24/hrSchedule: First 2-weeks of training Mon-Fri 8am-5pm
During Peak Season the Call Center is open 5am-8pm Mon-Sun (Middle of Nov. – Feb.) – Could be Scheduled an 8-hour shift between then.
Description:Handle and effectively resolve escalations on behalf of the three brands support by our Customer Care teams. These escalations will primarily come from the frontline team members but may also come from our leadership team. Escalations may come through phone, chat, or email channels Effectively handles third and fourth level escalation calls. Utilizes advanced knowledge and use of tools, policies, and practices to answer questions and effectively handle consumer needs in a variety of channels for multiple brands. Consistently manifests exceptional internal and external customer interactions and balances focus of consumer interaction with Columbia's net revenue goals.Additional Skills & Qualifications:2+ years of call center experience. Must have experience handling escalations.Previous experience on an escalation line.Strong communication and writing skills.Experience Level:Intermediate LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
