Dental Assistant

Dental Assistant

DENTAL ASSISTANT

POSITION SUMMARY

The Dental Administrative Assistant contributes to the success of Bluefish Dental & Orthodontics by

passionately executing our business model; promoting the company culture, mission and values; and

ensuring consistent compliance with all key company programs and operating initiatives. The Dental

Administrative Assistant champions behaviors to drive superior levels of patient service and employee

satisfaction while striving continuously to improve results. This position requires strong customer

service skills and the ability to multi-task. This Job Description identifies the major responsibilities of

this position. It does not include all aspects of this position such as potential duties assigned by

supervisors and requirements for flexibility.

SPECIFIC RESPONSIBILITIES

Leadership & Management:

 Takes personal ownership of business portraying a positive role model through professional

dress, demeanor, and language

 Leads by example and motivates diverse teams with self-confidence at all times by

exemplifying the company vision, mission, values, and culture

 Creates a respectful workplace and is accessible, open to new ideas, and respectful of the

opinions of others, fostering a cooperative and collaborative environment

 Provides superior patient service demonstrating responsiveness and sensitivity to patient

needs with urgency to resolve any patient dissatisfaction in accordance with patient needs,

company policies and procedures, government regulations and dental board standards

 Effectively supports in the execution of promotional events/contests and attains expected

results

 Adapts leadership style to effectively deal with different situations and people, responding

professionally when confronted with changes, adversity, and other work related pressures

 Listens, influences, and negotiates effectively

Results Orientation:

 The DAA’s primary responsibilities are Patient Commitment and establishing strong

collaborations between the Clinical and Front Office Teams.

 Responsible for supporting the Office Manager in achieving all budgeted goals and objectives

Demonstrates perseverance and a quality work ethic by a willingness to learn and invest the

time to achieve results

 Strives continuously to improve results by addressing coaching opportunities, training, and

administers. Advocates and celebrates to support continuous improvement

 Demonstrates high standards by challenging the status quo by developing and establishing

improvement goals aligned with organizational objectives

 Adapts to changing business conditions and quickly develops the actions to produce results.

Talent Management:

 Ability to objectively assess current team members and provide honest, constructive and

consistent feedback

 Recruits, interviews, and hires people with high standards and works to retain strong

performers in collaboration with the Leadership Team

 Supports in the creation and implementation of a people-plan that ensures the promotion of

internal candidates, improves retention, and builds bench strength

 Supports in the development and retention of key talent and ensures people have the ability to

grow and develop professionally

 Supports in the assessment of peoplepower needs, development of recruitment strategies,

creation of action plans, and partners with Leadership Team to ensure staffing goals are met.

Team Effectiveness:

 Assists with morale, timeliness, and enthusiasm at morning huddles and monthly meetings.

 Fosters an environment that encourages cooperation and unity, developing strong, positive

relationships with Doctors, Hygienists, Lab Techs, Dental Assistants and PSR(s), Dental Supply

Reps, and Community Partners

 Maximizes office team performance through consistent and effective coaching and feedback

 Acts as a team player and values others’ opinions

 Confronts performance issues quickly and constructively

 Fosters teamwork and collaboration between offices

Decision Making & Problem Solving:

 Proactively takes calculated risks and quickly implements changes to improve operational

performance

 Anticipates and constructively resolves conflicts by being persuasive, building consensus, and

using good judgment

 Involves the right people in developing cross-functional alternatives and solutions

 Balances both short and long term issues effectively and handles conflicting priorities

Planning & Executional Effectiveness:

 Collaborates with the Leadership team to promote and executes the company business model,

standards, processes, and procedures to ensure quality of service and a consistent brand

experience

Ensures promotion and compliance of cleanliness and friendliness in each office as well as

supporting the compliance with OSHA/HIPAA and regulatory practices

 Participates in the development and implementation of Goals and Objectives to drive the

critical elements of company priorities

 Prioritizes, delegates work appropriately, and accomplishes multiple tasks and priorities

effectively focusing attention on high impact and opportunity offices through follow-up,

ensuring successful execution in agreed upon timeframes

 Establishes and maintains a follow-up system to manage commitments, deadlines, and

paperwork.

Communication Skills:

 Clearly conveys concepts, initiatives, procedures with concise and consistent communications

 Effectively conducts meetings and makes presentations

 Actively listens and comprehends the issues and needs of others

 Clearly communicates issues and works collaboratively with cross-functional departments

 Thoughtful communicator and fosters open communication in both group settings and one-on-

one

 Interacts professionally and effectively through clear and concise verbal and written

communication

Business Knowledge:

 Possesses understanding of all aspects of the business necessary to perform the job: check-in,

insurance, phones, Front Desk daily duties, Office Manager back-up

 Supports Office Manager to enhance job performance to improve productivity, drive revenue,

and/or control expenses

 Understands and uses basic computer applications

 Maintains a safe working environment without compromise

Personal Characteristics:

 High standards for integrity, ownership, honesty, professionalism, and work ethic

 Commitment to service excellence

 Ability and willingness to move with purpose and a strong sense of urgency

 Self-motivated, positive, and enthusiastic

 Self- starter with a strong desire to exceed expectations and capable of leading, directing, and

supporting a team to achieve successful results

 Maintains confidentiality discretion

 Ability to effectively work in collaboration with others to achieve business objectives

 Willing to grow and be challenged

Skills and Education:

 Expanded Funtions Dental Assistant preferred

 Experience in multi-unit management, ideally in retail, healthcare, service, or dental industries

is preferred.

 Computer Literacy, i.e.; Proficient with basic applications including MS Outlook, Word, Excel,

and PowerPoint

Reporting Relationships

 Directly supported by, and reporting to the Office Manager.

 Directly supports Managing Dentist, Associate, Clinical and Office staff.

Travel Requirements

 Ability to travel using personal car to cover other offices as needed.