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MHO Care Coordination Specialist (B070)PrintApplyMHO Care Coordination Specialist (B070)Salary$24.97 - $34.60 HourlyLocationEugene, ORJob TypeRegularDepartmentHealth & Human ServicesJob Number201900262Closing9/23/2019 5:00 PM Pacific
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DescriptionTo provide difficult and complex MHO mental health organization care coordination services; and to perform related duties as assigned.ABOUT THIS POSITIONThese positions work in partnership with Trillium Community Health Plan to manage behavioral health benefits for mental health and substance use disorders for Trillium OHP Medicaid and Trillium Medicare Advantage members, including utilization management (UM) and care management (CM) tasks.These UM/CM MHO Care Coordinators make authorization determinations like approvals and denials, review clinical information, review records for quality assurance, coordinate care directly with Trillium members and providers, develop Care Plans to meet the member's identified healthcare needs, and participate in Interdisciplinary Care Team meetings. These daily job tasks require an ability to comfortably utilize a variety of electronic health record and data entry systems to document work completion and maintain member records.These are not direct treatment provider positions and there are no counseling tasks associated with these positions.Schedule: Monday - Friday, 8:00 am - 5:00 pmThis is an AFSCME represented positionABOUT THE DIVISIONTrillium Behavioral Health supports a range of mental health services in Lane County including: services delivered by consumer and parent run organizations, community prevention efforts including parent training & suicide prevention for teens, crisis response, out-patient treatment, intensive community-based treatment supports and residential and hospital servicesTRAUMA INFORMED CARE STATEMENTLane County Health & Human Services is committed to providing Trauma Informed Care. As an organization, we recognize that many of the people we serve have experienced trauma, either currently, recently or in their past. Our agency is dedicated to incorporating an understanding of trauma, both with our clients and with each other. Our employees receive ongoing training to develop or deepen their understanding of trauma and its impacts.In alignment with Lane County's Strategic Plan, incumbent(s) will be expected to demonstrate the following core behaviors: Passion to Serve, Driven to Connect, and Focused on Solutions.The 2018-2021 Strategic Plan focuses on the areas that Lane County will pursue as a way to deliver on our vision for the residents of Lane County. To meet these challenges, we know that the basis of our efforts lies in leveraging our people and partnerships to achieve our Strategic Priorities. We also recognize that the quality and commitment of our staff is essential to a shared future where Lane County is the best place in which to live, work, and play.Examples of Duties - Duties may include, but are not limited to the followingMonitors and reports on contract agencies' compliance with State administrative rules, and contractual obligations. Assists providers in developing strategies for maintaining compliance with rules and regulations.Conducts site and chart audits and progress reviews; reviews information and assesses service provision quality.Maintains database system with updated client information, maintains client files and prepares accurate and complete reports, as needed.Assists members in understanding the mental health system and identifying and obtaining a variety of needed mental health services from providers; negotiates levels of care, and grants clinical exceptions. May authorize or deny requests.Provides crisis intervention to clients and family members primarily by phone, including assessment and management of potential life-threatening situations.Researches, collects, and reviews data to assess service utilization and referral patterns; provides recommendations for improvements and changes.Coordinates mental health service provision for members to assure access to a continuum of services.Advocates for clients with providers, family members, public and private agencies, and others. Assesses options for an appropriate treatment approach.Responds to complaints and questions regarding mental health service provision.Evaluates agency ability to provide access to treatment.Provides information, training and consultation to providers on credentialing and Lane Care administrative processes.Acts as a liaison with local and state agencies, service providers, and the public; provides consultation as needed.Attends and/or participates in meetings and committees and promotes positive relations.Assists in resolving discrepancies or concerns with contract agencies.Maintains client and operational records for compliance with state and federal regulations.Minimum QualificationsKnowledge of:Principles, practices and techniques of mental health treatment in inpatient, residential and outpatient settings.Laws, rules and regulations governing the provision of mental health services.Managed care and authorization protocols in a mental health system.Community agencies and their programs involving mental and behavioral health.Caseload management and quality improvement techniques.Ability to:Evaluate mental health service delivery needs and develop effective recommendations.Respond effectively to crisis situations.Plan time efficiently and work independently.Communicate clearly and concisely, both orally and in writing.Handle and deal with complex and difficult situations using conflict resolution and negotiation strategies.Effectively collect and evaluate a variety of data.Prepare and maintain accurate and complete reports and documents.Establish and maintain effective working relationships with providers and others contacted in the course of work; facilitate conflict resolution between contracted agencies and between providers and consumers.Deliver oral presentations and trainings.Effectively utilize office equipment, personal computers and relevant software programs.Experience and Training; Additional InformationTraining:Master's degree from an accredited college or university with major course workin a mental health field, psychology, sociology, counseling, or a related field.Experience:Three years of responsible professional mental health experience, including experience with managed care demonstrating a comprehensive understanding of the system.An equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying.Special Requirement:Must be able to be credentialed as a Qualified Mental Health Professional (QMHP).Notes:This position is subject to a full criminal offender information record check. If fingerprinting is required, the fee is paid for by the successful candidate and the expense is non-reimbursable. TOBACCO FREE CAMPUS POLICY The Board of County Commissioners wants to help Lane County be the healthiest county in the state. Effective October 1, 2018, any tobacco use, including vaping devices, will not be allowed inside or on the grounds of properties owned or occupied by Lane County including: All outdoor areas, parking lots, County vehicles, and personal vehicles while on County property.EQUAL EMPLOYMENT OPPORTUNITYLane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Amendment Act and would like to request an accommodation, you may request an accommodation during the online application process, or request an accommodation by contacting the Department of Human Resources prior to the recruitment close date at 541-682-3124.Careers with Lane County Offer Extraordinary BenefitsAt Lane County, we value our employees and we show it with our extraordinary benefits. We know that you chose public service for more than a paycheck, and our outstanding benefits are designed to help you Live Well, Live Lane - throughout your career. Read on to learn what great benefits await you in a career with Lane County.Benefits to keep you & your family well - Physically Health insurance coverage becomes effective the first of the month following your first 30 days as an eligible employee.Medical/Rx/Vision - Lane County offers medical, prescription and vision exam coverage for you and your eligible dependents. The plan options and costs per month for 2018 are outlined below:If you enroll in the HDHP the County will contribute to your HSA: $1,500 (individual) or $3,000 (family) annually. This amount is prorated based on date of hire.Eligible employees who complete a Health History Risk Assessment (HHRA), Biometric Screening, and Comprehensive Health Review (CHR) at the Live Well Center receive a $20 per month credit.Wellness Clinic - The Live Well Center is for Lane County benefits-eligible employees, spouses and dependents (ages 2 and up) who are enrolled in the Lane County health plan. Marathon Health manages the Live Well Center and their clinical team provides confidential, affordable care for your acute and preventive healthcare needs. The Live Well Center also provides health coaching, chronic disease counseling, comprehensive primary care services, and much more.Dental - Lane County provides dental coverage for employees and their eligible dependents.Employee Assistance Program (EAP) - Lane County provides this counseling and concierge service to employees and members of their immediate households.Fitness Center Membership - Lane County provides employees with a free membership to a local fitness center. Employees may add their families at a discounted rate.Benefits to keep you & your family well - Financially Retirement - Lane County pays for, and enrolls employees in the Oregon Public Service Retirement Plan (OPSRP) and the Individual Account Program (IAP) following six full months of employment. (Current members are eligible upon hire.)Disability - Lane County pays a portion of wages for eligible employees through Short-Term Disability, and provides Long-Term Disability coverage. Lane County complies with all State and Federal disability laws for employee, family, parental and pregnancy leaves regulations.Time Management - Lane County provides employees with a generous bank of hours to be used for sick, vacation, family emergencies and personal days.Holidays - Lane County provides nine paid holidays per year.Life Insurance - Lane County pays for employee group term life insurance.County-paid training & development to keep your career well On-site Classes - Lane County offers a variety of on-site classes to develop employees' soft and technical skills.Online Training - Lane County offers a variety of online classes through LEAP to help employees continually improve their skills.Conferences & Seminars - Lane County pays for employees to attend professional conferences to encourage continuous learning and professional development.Lane County offers these other valuable benefitsDeferred Compensation Retirement Savings - Employees may enroll in a deferred compensation program 457(b) to save for retirement.Vision - Eligible employees may purchase supplemental vision insurance.Supplemental Life Insurance - Employees may purchase supplemental life insurance for themselves and their dependents/spouse.Aflac - Optional employee-paid voluntary group coverage is available through Aflac.Group Discounts - Group discounts may include homeowners and auto insurance, pet health insurance, credit union membership.The above information describes typical benefits available for Regular Full-time Employees. Actual benefits received may differ by position, employment status (regular, temporary, or extra help) and/or bargaining group. Paid medical, dental and vision coverage for dependents is determined by labor agreement or APM, as applicable. Physicians should contact their supervisor for health plan options and rates. Please note that Temporary and Extra Help positions are not typically eligible for benefits. This is only brief summary of benefits available to eligible Lane County employees. In all cases, plan documents govern. For additional information about these extraordinary benefits contact the Benefit Resource Center at 1-866-468-7272, or Lane County HR at (541) 682-3124.01Do you meet the requirements for designation as a Qualified Mental Health Professional (QMHP) ?
Yes
No
02After reviewing the information describing our division's work and this specific position, describe your relevant education and work experience, including any skills you have that you would contribute to our team. This information will be reviewed separately from your application.03Describe your understanding of health disparities, and the importance of cultural competence in addressing behavioral health needs for a diverse population.Required QuestionAgencyLane CountyAddress125 E 8th AvenueEugene, Oregon, 97401Phone(541) 682-3124 Websitehttp://www.lanecounty.orgApplyYour browser does not support the IFRAME feature, which is required by this web page.
