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Success Description:
Job Title: Maintenance Supervisor Department: Maintenance
Supervisor: Property Manager Direct Reports: None
Job Summary:
This position is responsible for the day-to-day maintenance operations and physical upkeep of the assigned property, and for ensuring that the property is compliant with Fortify Holdings policies and standards, in addition to all local, state and federal regulations. The maintenance supervisor has financial responsibilities for contributing towards and adhering to property budget.
Key Responsibilities:
Key responsibilities and essential functions in order of importance:
Work with the maintenance team to ensure daily maintenance tasks, such as service requests and unit make-ready standards are met.
Review and track progress of service requests and identify chronic maintenance issues.
Respond to maintenance related issues in a timely manner and practices document while maintaining a professional demeanor.
Perform various maintenance functions including repairs to the following: electrical, plumbing, appliances, flooring, carpentry, HVAC, grounds maintenance as dictated by state guidelines.
Perform general carpentry duties such as wallboard repair, countertop/cabinet replacement, finish carpentry, window/glass repair, door/lock repair, and ceramic tile repair.
Perform various proactive preventative maintenance including siding, painting, lighting, sprinkler, pool, golf-cart, elevator and more.
Responsible for work order systems accuracy by verifying all orders are completed in a timely manner to company standards and the resident’s satisfaction.
Daily inspection of the property grounds, buildings, and common area amenities to maintain safety and cleanliness standards and to identify issues requiring maintenance, repair or replacement.
Oversee and assist with management of property emergencies, such as snow and other inclement weather emergencies, fires, and floods.
Promptly communicate with property manager concerning all maintenance issues at the property.
Observe and promote safety and risk management in accordance with local, federal, state, and company rules and regulations.
Help monitor response times for emergency on-call/after-hours maintenance assignments, and addresses issues as needed. Participate in on-call rotation as necessary.
Promote customer satisfaction by maintaining the highest standards of cleanliness and curb appeal, and interact courteously and professionally with current and potential residents at all times.
Foster a positive, active and collaborative relationship with residents, other properties and associated agencies.
Conduct pre-move in and post-move out apartment inspections and ensure timely completion of quality unit turns.
Act as mentor to maintenance team.
Maintain a professional demeanor and appearance at all times, promoting the same to entire team.
Complete special projects as assigned by Asset Manager and/or Property Manager.
Promptly communicate with the Property Manager concerning all maintenance issues at the property.
Solicit suppliers and contractors when work is necessary and monitor that they are compliant according to company policy.
Work with the property manager to ensure the team and the property are compliant per company, ownership, state and federal policies and standards.
Walk property weekly with property leadership to collaborate on property challenges and operations.
Responsible for ensuring maintenance costs remain within allotted property budget and providing input on expenses for future budgets.
Other duties as assigned by property leadership.
Qualifications:
High School Diploma or GED
Valid Driver’s license and own vehicle
Must have basic tools
5 years of maintenance experience
Ability to operate maintenance equipment
Ability to read and execute work orders provided by property manager
Excellent customer service and social skills
Strong organizational skills and ability to multi task
Ability to lift 50lbs
