SERVPRO OF SOUTHEAST PORTLAND & NE/SE SALEM is hiring a Job File Coordinator!
We're seeking a proactive individual who thrives on teamwork, collaboration, and problem-solving. If you enjoy continuous learning and can apply your knowledge effectively, we want to hear from you. Proficiency in delegation, scheduling, and project management is a definite asset.
As a Job File Coordinator, you'll handle all tasks related to customer calls, job monitoring, tracking, coordination, and audits. This full-time position operates Monday through Friday from 8:00 a.m. to 5:00 p.m., with potential for additional hours based on business needs.
Key Responsibilities:
- Ensure accuracy of job file documentation and daily monitoring of job statuses
- Provide exceptional customer service via phone and maintain detailed call logs
- Optimize work schedules and balance job assignments efficiently
- Coordinate with Production crews to capture required documentation on-site
- Keep staff informed on job statuses and schedules through accurate Work in Progress board management
- Ensure compliance with client requirements and FNOL documentation
- Oversee job file documentation, communication, and subcontractor activities
- Maintain compliance with National Accounts Program Agreement
- Manage communication with internal and external stakeholders
- Review and report job data points accurately for performance metrics
- Coordinate close-out activities, including invoicing coordination with accounting
Position Requirements:
- Minimum two years of business experience
- Proficiency in administrative tasks, including filing and document management
- Familiarity with business software technologies preferred
- Strong organizational skills with meticulous attention to detail
- Experience in commercial cleaning and restoration or insurance industries desired
- Ability to write estimates and manage the job file process effectively
- Excellent customer service, administrative, verbal, and written communication skills
Physical and Work Environment Requirements:
This role is primarily sedentary in an office setting but involves occasional filing tasks, including lifting files and accessing filing cabinets.
Competitive Compensation:
Earn between $18.00 and $22.00 per hour (DOE), with potential for overtime.
Comprehensive Benefits:
Enjoy medical, dental, 401K, life insurance, and overtime opportunities.
To apply, visit our office weekdays to complete an application or email your resume to officemanager@servprosoutheastportland.com. For inquiries, call Chrystal at 503-427-9535.
Ready to join our team? We look forward to hearing from you!
