CUSTOMER SERVICE SPECIALIST
Our client is a family-owned leader in the construction industry since 1920. They provide quality products and exceptional service. They have a 400,000 sq. ft. warehouse with an extensive fleet of delivery vehicles and, most importantly, a friendly staff ready and willing to help the customer.
SUMMARY
Focus on counter sales, walk-in customers, telephone customer service, and electronic order entries to be the front line of customer service.
SCHEDULE: Monday - Friday, 8am - 5 pm
PAY: Up to $23/hr - depending on experience and skill fit
DUTIES:
Communicate with customers through walk-ins, phone, and email.
Contributes to counter sales and order-taking
Maintain a positive and professional attitude toward all customers, vendors, and co-workers.
Address incoming customer inquiries, change orders, tracking of deliveries, direct to correct depts, and any other questions and/or complaints that arise.
Keep records and enter data of customer interactions, transactions, comments, and complaints with follow-up as a priority.
Research and gather documentation for customer credits and charges.
Ensure customer satisfaction and provide professional customer support
Interfaces with the warehouse and dispatch to provide quality customer service.
Performs light clean up, and maintains product and sales literature inventory.
QUALIFICATIONS
HS Diploma/GED or minimum of 3 years of customer/client service & data entry experience.
Strong knowledge of word processing, email, spreadsheets, inventory, and database software
Excellent oral and written communication skills with experience interfacing with customers in person, on the phone and digitally.
Problem-solving skills and ability to work independently with initiative and strong attention to detail
Ability to read and interpret documents and basic math skills for invoicing and transaction purposes
Regularly required to stand; walk; sit; use hands; reach with hands and arms; climb or balance; stoop, kneel, or crouch.
Apply online or call us today! 971.371.4028.
PrideStaff Portland is a locally owned and operated Staffing Agency. PrideStaff is a winner of the coveted "Best of Staffing" Diamond award for 15 consecutive years for the highest level of satisfaction as rated by our valued Employees and Clients. When it comes to your success, we leave nothing to chance. Let us support your job and career search and see the difference PrideStaff can make for you!
