Medical Store Customer Service Representative

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Medical Store Customer Service Representative

09 Dec 2024
Oregon, Portland, 97201 Portland USA
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Medical Store Customer Service Representative

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Job Description

Norco is currently seeking an individual to fill ourMedical Store Customer Service Representative position. TheMedical Store Customer Service Representative isresponsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to:

  • Greet customers in a professional and enthusiastic way
  • Answer telephone calls promptly
  • Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services
  • Manage a large amount of inbound and outbound calls in a timely manner
  • Follow call 'scripts' when handling different topics
  • Identify customers' needs, clarify information, research every issue and provide solutions
  • Keep records of customer conversations in Norco's electronic system in a comprehensible way
  • Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services
  • Demonstrate in-depth knowledge of products, placement, availability, price and use
  • Efficiently assess customer needs for product or services
  • Educates patients/clients on medical products and services
  • Process customer orders and accurately input customer orders into the computer
  • Perform other tasks as assigned or necessary

Qualifications

  • Medical background including Respiratory Therapy and Nursing experience is a plus
  • In-depth knowledge of home medical products, placement, availability and pricing
  • Ability to answer billing and other customer questions or direct to proper billing personnel
  • Strong phone and verbal communication skills along with active listening skills
  • Ability to multi-task, set priorities, and manage time effectively
  • Good typing and 10-key skills
  • Ability to sit for extended periods of time
  • Ability to accurately enter data into computers and acquire a working knowledge of any software applications necessary to the position

Additional Information

Norco offers a competitive compensation/benefit package, including:

  • Employee Stock Ownership Plan (ESOP)
  • Health, Vision and Dental Insurance
  • Health Savings Account (HSA)
  • Medical and Dependent Care Flex Accounts (FSA)
  • Life Insurance provided at no cost to employee by Norco through GAWDA
  • Supplemental Accident, Disease, and Life Insurance through Colonial Life Insurance
  • Employee Tuition Reimbursement
  • 401(k) with Employer Matching
  • Wellness Program
  • Employee Discount on products sold by Norco

    Norco, Inc is an Equal Opportunity/Affirmative Action Employer
    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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    Job Details

    • ID
      JC6486885
    • State
      Oregon
    • City
      Portland
    • Job type
      Full-time
    • Salary
      N/A
    • Hiring Company
      Norco, Inc
    • Date
      2020-12-09
    • Deadline
      2021-02-07
    • Category
      Et cetera
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