Admin Driver Operations Specialist at Broadway Cab
Broadway Cab is looking for a self-starting individual for our Driver Operations Department. (NOT a driving position but working in the office assisting drivers and other staff). If you like to keep busy doing a wide variety of tasks throughout the day, this job is for you!
Specific Tasks and Duties:
General items (city licensing of vehicles, vehicle inspections completed, switching taxis out for drivers)
Respond and report issues to the General Manager
Driver recruitment assistance
New Driver on-boarding
Driver Tablet issues – be able to trouble shoot driver tablet issues (will train for this task)
Assist Drivers with general issues and questions
Assist with complaint investigations and response
Address customer service issues
Communicate with the maintenance shop regarding various vehicle status updates
Be the acting GM in times of vacations and GM’s absence
Any duty as requested by the General Manager
Communicate with accounting and billing and be able to analyze and respond as needed
Basic accounting and billing duties (will train for this task)
On rare occasions be asked to help drop off and pick up Taxis at the repair facility
Other Job Requirements:
Interpersonal & Communication Skills: Individual must have good interpersonal and communication skills. Being able to communicate verbally and in a written manner is important to the position.
Customer Service Skills: Individual must have excellent customer service skills in dealing with Drivers, Agencies, and Passenger issues. Must be able to professionally handle complaints and responses.
Computer Skills: Including Microsoft Office Suite – Word, Excel, Outlook. Individual must have good computer skills, including writing and responding to emails in a professional manner.
Education: A high school education is required. A college degree is preferred but not required.
Experience: Experience working in ground transportation is preferred but not required. We will train the right individual. A Minimum of 3-5 years of work experience is required.
Reporting: The position reports directly to the General Manager.
Contact with others: Provides routine information to employees, managers and external relationships and general inquiries. Frequently handles calls from/contacts with passengers, drivers, and clients - patience and tact are required. Maintains confidentiality.
Supervision Received: Minimal daily supervision, receives goals and basic procedures for project assignments. Must handle prioritization with a variety of competing activities. Performs tasks independently. Seeks guidance to assure complete and appropriate action.
Working Conditions: General office environment with minimal physical effort. Good working conditions requiring normal safety precautions. Frequent use of personal computer.
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
401(k)
