Customer Service Representative
Central Air Heating, Cooling, & Plumbing
Central Air Heating, Cooling, & Plumbing is looking for a Customer Service Representative to join our growing team.
We want the best of the best to join our team! We offer competitive pay with great benefits and perks for our hard-working team members. At Central Air Heating, Cooling & Plumbing, we understand the importance of family and providing work/life balance in a positive, upbeat, and supportive, diverse culture, environment. We are stewards for our brand to serve our communities with the best relationships and service.
Our company is owned and managed by people who have been in the industry for many years, so we understand the position, the expectations, the challenges, the responsibilities and we are here to support and work with you every step of the way!
Summary: As a Customer Service Representative, you will be responsible for providing exceptional customer service by addressing inquiries, booking service calls, taking inbound calls, making outbound calls, and ensuring our field employees have jobs scheduled. You must have excellent communication skills, the ability to manage multiple tasks, and a proactive approach to keeping our service team busy and on track.
Compensation: up to $20 - $24 per hour, depending upon experience.
Work Location: Clackamas, OR.
Benefits:
Company paid Medical
Company paid Dental
Company paid Vision
Company paid Emergent Medical Transport program for Oregon residents
Company paid Life Insurance
401k with company match
Paid PTO
Bonus programs, for eligible positions
Responsibilities, include but not limited to:
Respond to customer inquiries via phone or email in a timely and professional manner.
Schedule service calls and appointments for HVAC and plumbing services.
Make outbound calls to customers to follow up on inquiries, service requests, and bookings.
Communicate with customers about promotions, discounts, and available services.
You will need to learn the call script to sound professional and authentic when speaking with our customers.
Participate in training so that you grow and develop as a professional.
Maintain and update our customer database with complete and accurate information.
Work closely with dispatch to optimize field staff assignments and minimize downtime.
Qualifications:
Minimum of 1-2 years of experience in customer service in the HVAC industry.
Familiar Service Titan Software
Excellent verbal and written communication skills.
Strong organizational and time management abilities.
Ability to multitask and manage high volumes of inbound and outbound calls.
Proficient in using customer service software and CRM systems.
Positive attitude and a strong commitment to customer satisfaction.
Ability to work in a fast-paced environment.
Willingness to learn and adapt to new technologies and procedures.
Our company grows every year, which means we're looking for and building future crew leaders and managers! Let us work with you to put you on a career path.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Pre-employment screening includes background check, MVR report (for certain positions), and drug screening, excluding THC, (THC permitted for recreational use only, workplace drug policy applies during shift and on company premises.).
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
