General Description:
Deschutes Rim Health Clinic is dedicated to providing quality, patient-centered care. The Healthcare Office Specialist is responsible for positive patient interactions, excellent communication with patients and staff, accurate documentation, and managing the patient flow of the clinic. This position is also responsible for a variety of administrative tasks to support business operations, other staff, and records management. Ensuring a positive patient experience and adhering to HIPAA regulations for confidentiality are of the utmost importance. The Healthcare Office Specialist is expected to adhere to the Deschutes Rim Health Clinic’s mission and values which include providing high quality, comprehensive, primary health care to all in our community.
Workdays: Monday, Tuesday, and Thursday; 8 am - 5 pm. Potential for 1-2 more workdays.
Essential Duties:
The following duties describe the general nature of the Healthcare Office Specialist position, which apply to both the medical and dental sides of the clinic and are not all-inclusive.
Reception
Prepare charts prior to the patient visit; including reminder calls, insurance verification, and gathering necessary patient documents
Accurately input patient information into EHR
Greet and check in patients: verify and obtain all pertinent demographic information, financial information, and signatures; collect co-pays and post accordingly; explain forms to patients and ensure all forms are completed/signed for services
Schedule appointments according to patient need, schedule availability, and appointment type
Answer incoming calls, patient questions, and voicemails and respond accordingly or route to appropriate staff
Handle confidential information in compliance with HIPAA and clinic policies
Office Support
Scan and file documents into EHR system in a timely manner
Provide follow up calls or letters to patients
Manage fax inbox and route documents to appropriate staff
Manage incoming and outgoing medical records requests
Establish and maintain an organized system of filing and storage for various business documents and records
Ensure office supplies are stocked and organized
Check mail: distribute appropriately and post insurance payments
May perform a limited amount of coding and charge entry
Clinic Support
Help maintain clinic appearance, cleanliness, and safety throughout the day
Follow all workplace policies, procedures, and practices, including HIPAA, Mandatory reporting, and regulatory requirements
Member of clinic Safety Committee
Physical Requirements:
Be able to sit for extended periods
Perform the majority of tasks on a computer (extended screen usage and frequent typing)
Occasionally stoop, kneel, or crouch
Occasionally lift up to 50 lbs with assistance
Occasionally assist patients, such as from sitting to standing
Skills, Abilities, Experience, Education and Knowledge:
Minimum of HS diploma or GED; Associate’s degree in business, communication, social services, or healthcare administration preferred
Experience working in healthcare field for 1+ year
Good interpersonal skills for effective interactions with patients in discomfort or pain
Ability to communicate well verbally and in writing
Ability to effectively multi-task, independently problem solve, and use critical thinking
Intermediate competency in computers/software (preferably Microsoft Office Suite)
Must have the willingness and ability to adapt to job-related changes
Benefits
Unpaid Protected Sick Leave accrued at a rate of 1 hour SL for each 30 hours worked after the 90-day probationary period
Free Parking
On-the-job training
Full Time Benefits (30+ hours/wk)
o Up to $500 stiped for health insurance coverage
o Accrual of 0.0192 hours of PTO per hour worked
o 7 paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Veteran’s Day, Thanksgiving Day, and Christmas Day
THE FOLLOWING ARE REQUIRED PRIOR TO EMPLOYMENT
Background Check
Drug testing (Federal Laws followed)
Reference checks
THE FOLLOWING ARE REQUIRED AFTER EMPLOYMENT
TB screening/testing
Oregon Saves Enrollment or Waiver
Proof, declination of, or self-declaration of Hepatitis B, Flu, Tdap, MMR, and Varicella vaccinations
Forms: I9, State/Federal W-4
HIPAA training
Blood Borne Pathogens training
This position is conditional on successful completion of an initial probationary period of three months (90 days). This is an ‘at will’ position which means employment can be terminated at any time for any reason, with or without cause.
Please email cover letter and resume to the Clinic Administrator, Lindsay Roper at the email associated with this post.
