A-1 Hawk is seeking a reliable, customer-oriented Pawnbroker and an E-Commerce Fulfillment Specialist to join our team. This is an exciting opportunity for individuals with strong customer service skills and a passion for working in a fast-paced environment.
As a Pawnbroker, you will be responsible performing the following duties:
Greet customers and assessing their needs
Assess the value and test items for a pawn or buy transaction
Explain loan terms and rates with customers
Process pawn or buy transactions using a point-of-sale (POS) system
Keep the sales floor clean and display merchandise in an organized and appealing manner
Monitor inventory levels and restock as needed
Provide excellent customer service by addressing inquiries and resolving issues
Adhere to all laws, regulations, and company policies and procedures
Skills required for a Pawnbroker are:
Excellent and technical sales skills to effectively promote products and services while maximizing profitability and build rapport with customers
Strong cash handling abilities; including counting, verifying, and reconciling cash transactions
Proficiency in operating a POS system
Effective and professional phone etiquette
Ability to complete multiple tasks simultaneously
Knowledge of fine jewelry, musical equipment, electronics, tools, and/or designer apparel and accessories is a plus
Bilingual, proficiency in Spanish, is a plus
As an E-Commerce Fulfillment Specialist, you will be responsible for performing the following duties:
Process and track online orders, ensuring they are fulfilled accurately and in a timely manner
Update merchandise listings, descriptions, and images on the e-commerce platforms, ensuring all information is current and accurate
Pack and prepare merchandise for shipping according to company standards, ensuring the order is accurate and properly addressed
Analyze marketing trends, competitor pricing, and customer demands to set competitive and profitable merchandise pricing
Provide online and phone customer service to address inquires, resolve issues, and offer product information
Skills required for an E-Commerce Fulfillment Specialist are:
Previous e-commerce, online sales, or digital marketing is required. Experience with pawnshops or in a retail environment is a plus.
Proficient with computers and office equipment
Strong organizational skills
Detail oriented
Excellent communication skills
Effective and professional phone etiquette
Ability to work independently and part of a team
Knowledge of fine jewelry, musical equipment, electronics, tools, and/or designer apparel and accessories is a plus
Note: These job descriptions are not intended to be all-inclusive. Employees may be required to perform other duties as assigned by management. Physical requirements for both positions include:
Ability to lift 50 pounds
Continuous standing
Frequent walking, reaching, and bending
Occasional climbing
A-1 Hawk offers the following great benefits and competitive pay rates with the opportunity for career growth within our organization:
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
