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Who We Are
Founded in 2015, USA Hemp is a thriving leader in the hemp and CBD industry. We started as a small family farm in Molalla, Oregon who wanted to grow cannabis and see the world outside our front-doors change, even if just a little bit. We grow a crop we love and make natural medicine for everyone, the way nature intended. We strive to continue to raise the bar by offering our customers top quality, honest products with the best customer service possible. We work hard at keeping our standards high and our customers stoked. We love what we do and USA Hemp is our way of bringing you a piece of that. Oh, and did we mention our farm is an animal rescue?
Who You Are
Self-motivated, hardworking, and proactive sales rock star with a positive attitude and at least two years of sales experience. You will need to multitask between multiple desktop programs, prioritize issues and resolve them in a timely manner. You can handle stress and be a problem solver when a clear answer isn’t present. If you're a CBD enthusiast, that is a plus. This is a great position for someone who wants to spread the wonders of the hemp plant while helping people who need it.
Job Purpose Summary: Our account managers are the face of USA Hemp for our customers. They not only make the sale, but also build and promote strong, long-lasting relationships by partnering with our clients and understanding their needs. The Account Manager oversees national sales as most of our clients are out of state. They constantly stay in touch fostering relationships through contact and regular follow-up via communication platforms such as phone, email and online CRM system.
Required
· At least 2 years of customer service or sales experience
· A good understanding of eCommerce websites and how customers use them to shop
· Excellent attention to detail
· Ability to work with team members and communicate clearly and concisely
· Excellent telephone skills
· Excellent grammar, verbal and written
· Ability to learn new software and products quickly
· Stoke for cannabis, CBD, hemp industry + products
· Knowledge of the hemp/CBD industry
Qualities we are looking for
· You embrace change and enjoy learning new things
· You are outgoing and friendly
· You are able to stay calm when dealing with upset customers
· You work well with other team members and are considerate of their needs
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Responsibilities include
· Cold calling retail stores and wholesale clients to carry the USA Hemp line of products
· Take orders over the phone and key them into our system quickly and accurately
· Take detailed notes in our system to keep other team members in the loop
· Respond daily to emails, phone requests, and chats regarding eCommerce questions, wholesale/distributor clients, shipping updates, special pricing and more
· Resolve customer concerns to a satisfactory conclusion
· Ability to multi-task data entry, research in several software products and internet search engines as well as managing phone inquiries with speed and accuracy
· Must be focused, detail-minded, organized, and efficient
· Excellent verbal and written communications skills. Confident phone voice and clear pronunciation to be easily understood by the customer
· Assist customer in buying decisions (offer upsells and presenting appropriate alternatives)
Perks
· Fun, laid back & professional environment
· Competitive pay
· Opportunity for advancement
· Deals on CBD and Hemp products we carry
· Work from home
How to Apply
Reply to this listing with your resume. Please use the phrase: USA Hemp Sales Position in the subject line. If you are feeling ambitious feel free include a brief cover letter summary explaining why you would be a good fit for this position. NO PHONE CALLS OR WALK-INS PLEASE.
