Company and Position Description:
HawkSoft, Inc., a Top 100 Workplace in Oregon for over 10 years in a row is a leading provider of technology solutions to the insurance sales agent marketplace. We currently have an opportunity for an energetic Software Consultant. This role joins a team of Software Consultants to assist insurance agencies with the project of successfully implementing HawkSoft Software.
The ideal candidate will be an enthusiastic team player willing to check ego at the door and find the opportunities in each day's challenge. Top of the line team leadership skills coupled with a passion for customer support and success are paramount in this position at HawkSoft. This is an exceptional opportunity for someone who is forward thinking, understands the power of technology, analytics and reporting, and has a passion to grow with an organization.
This is a fully remote position.
Job Summary:
The Client Services Software Consultant will have the responsibility for onboarding new and return billable customers using HawkSoft Insurance Platform (HIP) software.
Duties and Responsibilities:
Consult with insurance agencies to determine their workflows and training needs
Manage multiple complex projects
Customize the HIP software configuration and training based on the customers stated goals
Conduct training courses on the configuration and workflows within the HIP System and other third-party integration partners
Spend approximately 4-6 hours per day in scheduled training/consulting sessions with agency customers
Maintain necessary customer documentation
Spend approximately 2-3 hours per day on documentation and communication with/for agency customers
Resolve product or support issues by clarifying the customer's concern; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Contribute to team effort by accomplishing other training related projects, as needed
Contribute to other projects as a Subject Matter Expert, as needed
Maintain general awareness of HawkSoft's information security policy
Report suspected information security incidents
Knowledge, Skills, & Abilities:
Excellent written and oral communication skills
Strong attention to detail
Organizational, time management, and project management skills
Ability to multi-task and prioritize
Excellent troubleshooting and problem-solving skills
Basic computer skills
Ability to work independently but contribute and work within the team environment
Education and Experience:
A bachelor's degree in business or a related field is preferred
A High School Diploma or equivalent is required
3 + years of customer service experience
1+ year of training experience
Insurance Industry Experience is preferred
Working knowledge of the HIP System is preferred
We offer a variety of Benefits and Perks:
Coverage: 4 Medical, Dental, & Vision insurance plans offered after 30 days
100% paid for Employee
85%-90% paid for dependents based on plan
100% Company paid Life, AD&D, short- and long-term disability
PTO: Exceptional PTO/Vacation time
Performance Reviews: Yearly performance & compensation reviews
Flexible Hours: Flexible hours allow you to have a great balance of work and life.
Discount on gym membership
Education: We offer great tuition reimbursements and encourage our staff to continue to grow in their careers.
401K: We help you save for retirement. Join the plan in 90 days with a company match.
Work/Life Balance: Our management team truly supports our core value of Live to work not Work to live.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.Click Here to Apply or use the link belowhttps://www.applicantpro.com/openings/hawksoftinc/jobs/3556227-83043
