Assistant Bingo Manager
Exempt
Casino
Reports To: Bingo Manager
Position Summary
Responsible for assisting the bingo manager in managing the bingo department ensuring services and offerings are commensurate with guests’ expectations while consistently enforcing the established service standards.
Essential Functions
Responsible for operation of the bingo department in the absence of the Bingo Manager.
Manages the daily operations and administrative responsibilities.
Assists with special events, tournaments, and marketing strategies to increase revenues.
Ensures bingo operations are in compliance with NIGC, Tribal policies, State Compact, and Tribal gaming regulations.
Assists in the execution of the Bingo department’s budget and MBOs.
Ensures Bingo department policies and procedures are followed by staff.
Assists in the developing, implementing, and evaluating goals, objectives, programs, promotions, budgets, policies, and procedures for the Bingo department.
Manages staff during the shift and ensures appropriate professional standards of behavior, work standards, productivity, practices, and guest care are enforced.
Monitors staff performance to ensure Chinook Winds Casino Resort guest service standards are achieved.
Ensures the Bingo department scheduling and staffing is sufficient.
Assists with mentoring, training, and developing staff as it relates to service and sales.
Fosters developing and maintaining a positive teamwork environment.
Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures.
All other duties as assigned.
Position Qualifications
Competency Statements
Communication Skills—the individual speaks and writes clearly and persuasively in positive or negative situations, demonstrates group presentation skills, and conducts meetings.
Leadership—the individual inspires and motivates others to perform well, accepts feedback from others.
Management skills—the individual includes staff in planning, decision-making, facilitating and process improvement; makes self-available to staff; provides regular performance feedback; and develops subordinates’ skills and encourages growth.
Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
Education
High School Diploma or GED
AA or BA in Business Administration preferred.
Experience
Four years of Bingo Supervisor experience, or Six years of internal supervisory experience.
Computer Skills
Microsoft Office intermediate level to include Word, Excel, and Outlook.
Certificates & Licenses
Must obtain a Siletz Tribal Gaming License.
Other Requirements
Knowledge of the Gaming Industry and the rules, laws, and regulations governing them.
Physical Demands
Physical Demands Lift/Carry
Stand Constantly 10 lbs or less Frequently
Walk Frequently 11-20 lbs Frequently
Sit Not Applicable 21-50 lbs Occasionally
Handling/Fingering Constantly 51-100 lbs Occasionally
Reach Outward Constantly Over 100 lbs Not Applicable
Reach Above Shoulder Occasionally Push/Pull
Climb Not Applicable 12 lbs or less Frequently
Crawl Occasionally 13-25 lbs Occasionally
Squat or kneel Occasionally 26-40 lbs Occasionally
Bend Frequently 41-100 lbs Not Applicable
Not Applicable- Activity is not applicable to this occupation.
Occasionally- Occupation requires this activity up to 33% of the time (0-2.5+ hours/day.
Frequently- Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hours/day.
Constantly- Occupation requires this activity more than 66% of the time (5.5+ hours/day.
Other Physical Requirements
Vision: Near and Far
Sense of Sound
Sense of Smell
Sense of Taste
Work Environment
Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated effects.
Working Conditions
Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.
