Are you Passionate about automobiles and committed to delivering exceptional customer service? We are seeking a dedicated and skilled ASM to join our dynamic team. As a key player in our company, you will contribute to the success of our Amazing service department while ensuring the highest level of satisfaction for our valued guests.
Qualifications
· To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
· Must have at least 1-2 years of automotive industry experience and expertise (auto repair, customer service, and sales)
· Must have a valid California driver's license and good driving record
· Must be willing to work extended hours as needed, including evenings and weekends
· Excellent customer service skills
· Proficiency in Microsoft Word, Excel, PowerPoint and Outlook
CDK is a Plus
· Excellent communication and time management skills
· Able to problem-solve and handle a variety of issues
· Must be self-motivated and able to follow direction and able to work independently or as a team
· Excellent verbal and written communication skills
· Ability to multi-task projects, establish priorities, work independently and organize effectively
· Must be detail-orientated and be able to work under pressure
Responsibilities
· The Assistant Service Manager is a front-line associate who liaises between our guests, the technician, and the Service Manager.
· You will assist the guest with taking care of their vehicle, writing the repair order, facilitating the servicing, and walking the customer's vehicle through the entire service process
· Position is 100% on-site
· Spends a minimum of 60% of daily work activities communicating information to guests on maintenance and repair needs that are identified and writing repair orders for services
· Promotes service sales through communication of information to guests on maintenance and repair needs that are identified during the service appointment process
· Carefully inspect every finished repair order for proper completion, pricing accuracy, and legibility
· Collects the total retail charges from guests in cash, check, or authorized charge account, to include making change and issuing receipts to the guest
· Close and finalize all repair orders for which funds have been received in the computer system, and reconcile cash drawer daily
· Remain continuously posted on the shop’s workload to determine the kind of work the shop can quickly accommodate
· Keep abreast of new products, features, etc., and their benefits to guests
· The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully
· Regularly lift and move objects up to 15 pounds
Job Type: Full-time
Pay: $28/hr
Benefits:
Medical benefits
Paid time off
Contact - Gagan at 503.593.7045
