Manager, Customer Training

Manager, Customer Training

13 Sep 2024
Pennsylvania, Bethlehem, 18025 Bethlehem USA

Manager, Customer Training

B. Braun Medical, Inc.

B. Braun Medical, Inc.

Manager, Customer Training

US

Job ID: 2024-24572 Type: Remote - Full Time # of Openings: 1 Category: Clinical Remote U.S.

Overview

About B. BraunB. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap and CAPS.Globally, the B. Braun Group of Companies employs more than 61,000 employees in 64 countries. Guided by its Sharing Expertise philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit www.BBraunUSA.com - http://www.bbraunusa.com/.Responsibilities

Position Summary: Responsibilities: Essential Duties

Coach Clinical Educators & Clinical Product Consultants in the field to ensure optimal delivery of customer education initiatives

Serves as a product resource expert/mentor for direct reports while in customer accounts performing education/training activities

Set goals and objectives for team members to gain certifications/credentials/expertise for continuous development

Utilize personnel management tools omnicoach to document and provide feedback to direct reports on a regular basis.

Continuously evaluates sales pipeline, GPO purchasing cycles and business demand to manage departmental resource requirements 12-18 months out to ensure business needs are met within a timely manner

Continuously evaluating new methods of delivering training to enhance classroom training, unit based training, virtual training etc.

Gains input and trend information from major clinical groups

Continuously evaluates new and existing data collection tools to ensure that customer feedback is captured and shared internally as part of the continuous improvement initiatives. The job function listed is not exhaustive and shall also include any responsibilities as assigned by the Supervisor from time to time. General: It shall be the duty of every employee while at work to take reasonable care for safety and health of himself/herself and other persons. Expertise: Knowledge & Skills

Requires advanced knowledge of professional field and industry. Influences the development of and drives the application of principles, theories, concepts. Determines best course of action.

Manages entry to intermediate level employees of a department or a function with 1 or 2 sections. Ensures budgets, schedules, and performance requirements are met.

Judgement is required in resolving complex problems based on experience.

Interacts with internal and/or external clients and customers to negotiate and interpret information on projects and unit operations. May consult with senior management.The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate.#ID#LI#MSLTarget Based Range

$103,299 - $129,124 Plus Incentive Compensation

Qualifi ations

Expertise: Qualifications -Education/Experience/Training/Etc Required:

Bachelors degree required or equivalent combination of education and experience.

08-10 years related experience required.

Applicable industry/professional certification preferred.

Regular and predictable attendance

Frequent business travel required, Valid drivers license and passport, Ability to work non-standard schedule as needed, Valid RN licenseWhile performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds.Additional Information

Responsibilities: Other Duties:The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Management reserves the right to add, modify, change or rescind the work assignments of different positions due to reasonable accommodation or other reasons.Physical Demands:While performing the duties of this job, the employee is expected to:

Light work - Exerting up to 20 lbs of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Lifting, Carrying, Pushing, Pulling and Reaching:

Occasionally:Reaching upward and downward, Push/pull, Stand

Frequently:Sit

Constantly:N/A

Activities:

Occasionally:Climbing stairs/ladders, Push/pull, Reaching upward and downward, Standing, Walking

Frequently:Finger feeling, Hearing - ordinary, fine distinction, loud hearing protection required, Seeing - depth perception, color vision, field of vision/peripheral, Sitting , Talking - ordinary, loud/quick

Constantly:N/A

Environmental Conditions:

Occasionally:N/A

Frequently:N/A

Constantly:N/A Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Noise Intensity:Low

Occasionally:N/A

Frequently:Other

Constantly:Office environment

What We Offer

B. Braun offers an excellent benefits package, which includes healthcare, a 401k plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com. Through its Sharing Expertise initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.

Notices

Equal Opportunity Employer Veterans/DisabledAll qualified applicants will receive considerat

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