Reference #: 2043CampHill
JOB DESCRIPTIONPlease note this is a hybrid position that requires the employee to report to the office 2 times per month. Initial training may also be conducted in person 2-3 times per week. Employees must live within reasonable driving distance to the office.Must be able to work 8 a.m. to 4:45 p.m. pacific or 8 a.m. to 4:45 p.m. mountain time zone. The manager will work with the employee on what schedule suits best.The Associate Account Services Coordinator is responsible for the oversight and execution of administrative and processing requirements in Account Services to effectively support our internal and external customers. The position is responsible for daily interaction with and service and support of both internal and external customers, ensuring customer requests for benefit summaries, administrative level changes, and contact updates are processed timely to ensure customer and Delta Dental success, and understanding and supporting the accurate submission of account data in the organization's systems. This position will work in partnership with our Account Services Coordinators to provide a high level of administrative support that assists the Account Managers with securing and strengthening the foundation of our organization.RESPONSIBILITIESMaintains a solid understanding of system configuration of customer benefit structure and products and plan designs necessary to accurately process administrative and non-rated changes to existing business, requests for information, benefit highlight summaries as well as other related client requests.
Collaborates with other functional areas to secure data for presentations or report generation as it relates to client inquiries or issues.
Researches and pursues resolution of issues using systems and workflows and communicates resolution back to the appropriate party.
Ability to consistently interpret and summarize information from internal departments in a clear and concise response to external customers.
Supports open enrollment meetings and occasionally delivers presentations as required at customer locations and through virtual platforms.
Supports of special projects and miscellaneous responsibilities.QUALIFICATIONSHigh School Diploma/GED required.
3 or more years related dental or healthcare experience in Sales and Account Management with a focus on administrative/client support preferred; experience in direct and indirect client support.
Ability to work Monday through Friday from 8 a.m. to 4:45 p.m. in pacific or mountain time zone.
An insurance license may be required in some states.
Familiarity with Delta Dental and competitor products and services available.
Familiarity with service guarantees, Summary Plan Description (SPD), and contractual language preferred.
Knowledge of Current Dental Terminology (CDT) codes and dental nomenclature.
Strong communication, customer service, and time management skills.
Proven organizational, task management and multi-tasking skills.
Ability to adhere to deadlines and provide exceptional follow through.
Detail-oriented, flexible work style and creative thinking skills.
Strong interpersonal skills and ability to work with cross-functional teams to achieve results.
Ability to independently prioritize work, establish, understand, and follow work rules and procedures, and take action to improve existing processes.
Knowledge and application of English grammar including composition, editing, and prooing skills.
Basic proficiency in Excel. Salesforce experience is a plus!
Ability to handle detailed work, work with varying types of data and maintain confidentiality.
Ability to display a courteous, patient, and helpful attitude toward employees.
Base Pay InformationThe national base pay range at the end is a good faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, sk lls, abilities (KSAs), related experience, education, certifications, and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $35,360 - $66,500ADDITIONAL INFORMATIONBehind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:Competitive base and incentive pay
401(k) with robust matching and non-matching contributions
Rich medical & pharmacy benefits
100% employer-paid dental and vision benefits
Holistic wellbeing program with deep financial incentives
Generous paid time off plus 12 paid holidays and your birthday off
Culture of growth and learning: career development; tuition reimbursement; recognition program
Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
Social responsibility and volunteer opportunities
Employee discount program
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Please note, Delta Dental will not sponsor applicants for work visas for this position.#LI-HybridABOUT THE TEAMAt Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building equitable programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us!Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectivel
