Customer Care RepresentativeEaston, PA, 3747 Hecktown Road, Easton, Pennsylvania, United States of America Req #3676 Monday, September 30, 2024Customer Care Representative Are you looking for a great Customer Care opportunity at a company that loves pets as much as you do? Phillips Pet Food & Supplies is the country’s premier pet food and pet supply distributor, and as a Customer Care Representative, you will act as customer Care liaison to our customers/clients : pet stores, feed & farm stores, groomers, veterinarians, and humane organizations from coast to coast! Hours: Monday- Friday 8:30am - 5:00pm (onsite) Pay: $18.00/hour Your responsibilities:
Provides courteous, efficient customer interface via telephone for processing of orders and as a point of contact for any of Phillips customers’ concerns
Perform heavy, accurate order entry into the AS400 system
Assist customers with special orders, communicating with appropriate departments as needed
Issue Return Goods Authorizations according to established Phillips Feed policies and procedures
Maintains current knowledge of existing and new products
Participates in a safety culture that includes no recordable accidents and no loss of time injuries. Always make a safe choice. Watches out for co-workers and warns them when there are any safety issues or hazards. Participates actively in all safety programs and activities
What you’ll need:
High School diploma or GED required; Associate’s degree preferred
One to two years of call center experience or customer Care experience required
Proficiency in Microsoft Suite; AS400 experience desired
Why Phillips?
Phillips Pet Food & Supplies has been in business since 1938. Today, Phillips is the premier pet food and pet supply distributor with distribution centers strategically located across the United States. We proudly service pet stores, feed & farm stores, groomers, veterinarians, and humane organizations. Here are some of the perks of working with Phillips:
Attractive compensation, benefits, and incentive packages.
Benefits offered after 90 Days include Medical, Dental, Vision, Disability, Life Insurance, Paid Time Off, Paid Holidays, and 401K.
Phillips offers a casual, team-oriented work environment.
We like to have fun and encourage camaraderie through company events and luncheons.
Phillips offers employee discounts on pet food and supplies.
Phillips gives back! Phillips donations help to support local charities and animal shelters.
At Phillips, your safety is much more than a Priority… it’s a Key Value of the organization!
INDPPFS
Other details
Job Family Customer Care
Pay Type Hourly
Hiring Rate $18.00
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Easton, PA, 3747 Hecktown Road, Easton, Pennsylvania, United States of America
