The role of the Director of Client Services is to drive and encourage higher client satisfaction from the account management team that is responsible for generating revenue from existing contacts and prospects. This individual is responsible for supervising and training staff on account management practices, responsibilities, and drive efficiency and accountability by developing procedures to help ensure individual and departmental goals are met.Key Responsibilities (including but not limited to):Support maintenance of the assigned account(s) by effectively managing contracts and up-sell/cross-sell opportunitiesActively network within existing client contacts for any new business/prospectsOrganizing client and internal kick off calls, developing insightful proposals and delivering strategic sales communicationsConsulting with clients on sample design and business issues.Provide superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clientsResolving sales or delivery issues with client and Operations teamsManaging bid requests, and ensuring proper and timely deliveryCollaborating with partners and vendors to ensure seamless project executionAct as the liaison between Sales and Project Managers on all projects.Light travel (possibly with a sales VP) to support onsite client visits as well as earn and develop business by presenting capabilities.Maintaining personal quota while delivering on the above
