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Reference #: R-96
North Fifth Street - 355 North Fifth Street, Indiana, PA 15701
Work Days and Expected Hours:
Monday-Friday 8:00 am to 5:00 pm
(Additional hours as necessary to meet the objectives of the department)Function: Provide professional and timely support to internal and external customers related to Treasury products including Remote Deposit Capture (RDC), Business Mobile Deposit, Business Sweeps, Account Analysis (AA), ACH Origination, Online Banking, and other Treasury products. Act as a liaison between customers and lines of business to assist business customers in increasing efficiencies with cashflow management.Duties and Responsibilities:Assists with the efficient and effective control of the Commercial Treasury Operations department through:Promptly responding to customer/internal inquiries in a courteous and professional manner to ensure complete customer satisfaction.Providing customer and internal personnel with accurate product knowledge and service information, as well as, operational knowledge that will assist personnel in the successful completion of their duties.Providing professional written correspondence to customers when necessary.Proficient in the set up and function of advanced Commercial Treasury Operations products to includes:Sweeps to automatically transfer funds with no need for manual process to minimize risk of overdraftsAA account management to assist business customers with business accountsRDC to assist customers with increased cash flow management as well as depositing checks efficiently into S&T accountsACH Origination to process electronic funds transfers facilitating debit and credit transactionsOnline Banking providing real-time access to account information allowing the customer to initiate transactions and reportingAssessment of fees for customer utilizations (i.e. monthly, equipment and activity fees).Corresponds directly with customers via telephone, mail and e-mail to:Identify and addresses customer needs by recommending applicable products and services across various lines of business that may represent a value to the customer.Supports customers through troubleshooting of technical needs regarding the Commercial Treasury products and services in a professional manner using appropriate software to streamline process and improve efficiency.Works directly with vendors regarding issues related to outages, errors and customer issues.Updates and maintains various reports and spreadsheets.Assists with the training process for new Commercial Treasury Operations team members on processes, products and services.Maintains a positive attitude and strong, working relationship with all bank employees. Demonstrate the ability to work independently and as a team player to contribute to the success of the department and in turn the organization.Performs additional duties as assigned.Physical DemandsOperates a keypad device: 60% of the day; operates electronic equipment: 20% of the day; operates office equipment: 20% of the day. The primary parts of the body involved in performing these tasks are the fingers, thumbs, hands, wrists, elbows. Sitting and walking are required. Routinely lifts 20 lbs., 3 times per day. Use of manual dexterity skills for typing and data entry up to 60% of the business day. Specific vision requirements include close vision of 18"-20" for computer work. Must be able to lift, move, and/or carry up to 20lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.EducationRequires a high school diploma or equivalent, plus specialized training, trade school, or a two-year degree.ExperienceUp to one year of general experience and knowledge with various software applications.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other man er discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)Salary Range:$15.00 - $24.04EEO/AA Minority/Female/Disability/Veteran
