The Quality Assurance Supervisor, reporting to the Quality Manager, Distribution & Logistics, will lead day-to-day quality operations within Mattel’s distribution center network. This role is responsible for supervising quality personnel, driving compliance with Mattel quality standards, overseeing product inspections and rework activities, and ensuring customer-specific quality requirements are consistently met. The ideal candidate will combine strong operational leadership with analytical problem-solving skills to drive continuous improvement, enhance product quality, and support a best-in-class customer experience. What Your Impact Will Be:Lead, coach, and develop a team of quality associates, fostering a culture of accountability, safety, inclusion, and continuous improvement.Manage all supervisory responsibilities including hiring, training, performance management, employee development, and workforce planning.Ensure compliance with Mattel quality standards, policies, procedures, and safety requirements across distribution center operations.Oversee quality inspection programs including inbound, outbound, DTC, B2B, quarterly audits, spot checks, and customer-specific quality requirements.Manage quarantine, rework, disposition, and containment activities for nonconforming products.Develop and maintain quality metrics, KPI reporting, dashboards, and performance monitoring processes.Conduct root cause investigations using structured problem-solving methodologies and drive corrective and preventive actions.Support consumer complaint investigations, field quality issues, and product defect analysis to identify trends and improve product performance.Partner with operations, inventory, logistics, customer service, and vendor partners to resolve quality concerns and improve processes.Support supplier and value-added services (VAS) quality activities, including material evaluations, audits, and supplier feedback.Create, implement, and maintain training programs, standard work instructions, and quality documentation.Monitor inventory quality controls, cycle counts, transfers, adjustments, and audit activities to ensure inventory accuracy and compliance.Lead and participate in continuous improvement initiatives focused on quality, efficiency, scalability, and customer satisfaction.Serve as the primary site contact for quality-related inquiries from internal stakeholders, customers, and external partners.Perform additional duties and special projects as assigned.
