To perform this job successfully, the individual must be able to perform each essential duty and responsibility satisfactorily, with or without reasonable accommodation. The list below is not all-inclusive.Supervises, directs, and coaches warehouse trainers, leads, and DTC associates.Coordinates and manages training schedules, onboarding activities, cross-training initiatives, and workflow for assigned employees.Partners with Operations leadership to identify training needs and ensure staffing readiness to support daily DTC volume and service level expectations.Facilitates new hire orientation, equipment certification, process training, and ongoing development for warehouse employees.Ensures employees understand and consistently follow standard operating procedures (SOPs), quality expectations, and safety requirements.Monitors employee performance during and after training, providing coaching and feedback to improve productivity, quality, and accuracy.Maintains training records, certifications, and documentation to ensure compliance with company standards and regulatory requirements.Utilizes warehouse management systems (WMS), spreadsheets, databases, and reporting tools to track training progress and support workforce planning.Supports continuous improvement initiatives by identifying training gaps and recommending process improvements.Partners with Human Resources and Operations Management to address employee performance, development, and training-related concerns.Ensures compliance with all Mattel policies, procedures, safety guidelines, and operational standards.Participates in special projects and other duties as assigned by Distribution Center Management.SUPERVISORY RESPONSIBILITIESSupervises employees engaged in DTC warehouse operations in accordance with company policies, procedures, and applicable laws.Responsibilities include, but are not limited to:Coaching, training, and developing employeesPlanning, assigning, and directing workMonitoring productivity and quality expectationsConducting performance evaluationsRecognizing and addressing performance issuesAssisting with interviewing and hiring effortsResolving employee concerns and partnering with HR on employee relations mattersFlexibility and teamwork are essential to this role. Employees may be required to perform duties outside those listed above to support business needs, staffing requirements, or cross-functional training initiatives.
