Reference #: 90c9b354-826c-45df-9ae7-12680f8fb0ff
DescriptionSummary:
The Operations Manager - Customs Brokerage is responsible for directing the customs brokerage and Foreign-Trade Zone (FTZ) functions of the station while maintaining a safe, profitable operation.
Job Duties: -
Monitors team productivity and assigns new accounts
Establishes new accounts, based upon review of POA's and completed client
information sheets, etc.
Initiates and handles new client start up processes
Trains individuals within teams to take responsibility of new client accounts
Maintains customer relationships
Reviews daily reports to eliminate potential errors
Resolves problems, troubleshoots
Reviews and addresses accounting discrepancies
Manages FTZ operations to ensure compliance and accuracy
Establishes new FTZ accounts based upon service agreements
Initiates and handles FTZ start ups
Trains individuals within FTZ team to take FTZ responsibility
Works with the Bureau of Customs and Border Protection (CBP) for FTZ requests
including bonds, initial site visits, background checks and ongoing security visits
Works directly with the Grantee and the Foreign-Trade Zone Board for initial and
ongoing set ups and fees, Annual Board Reports and special requests
Maintains FTZ SOPs and associated FTZ Manuals.
Oversees FTZ filings to CBP and ensures accurate FTZ inventory reconciliations
Works closely with the Director Product Management-FTZ on all critical milestones
including communications with CBP, Grantee, FTZ Board and client
Manages employees including interviewing, hiring, training, evaluation, and coaching
Ensures assigned work group members have recorded time and attendance
Oversees on-site technologies
Offers support to other stations as needed
Attends CCS industry related seminars, conferences, etc.
Other duties as required and assignedRequirements:
Bachelor's degree from a 4 year college or university preferred
Minimum 4 to 7 years relevant experience and/or training in the industry; or an equivalent combination of education and experience
Customs Broker License preferred
Foreign Trade Zone experience preferred
Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPointAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule formEnvironment:
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to stand, reach with hands and arms. The employee is required to stand, walk, stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 50 pounds. The employee is occasionally exposed to moving mechanical parts and vehicles, and can be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions.OHL is an Equal Opportunity Employer.
