Description This role is for someone who excels at explaining intricate technical information to the non-technical user. This job is for driven individuals who are most productive in an active and positive environment. If you think you fit that description, Robert Half has a Desktop Support Technician role with a company in the Education - University industry that may be the position for you. If you are a motivated candidate with effective problem-solving abilities, this could be the job for you. This Desktop Support Analyst role is long-term contract / temporary in nature and is based in the Philadelphia, Pennsylvania, area.PART TIME - 20 HOURS A WEEK! ONSITE! Your responsibilities:
Retain, investigate, and restore computer systems, hardware, printers, and computer peripherals
Curate records of daily data communication transactions, issues and remedial actions taken or installation activities
Supply computer desktop support in accordance with established policies and procedures
Be in contact regularly and effectively with ticket submitters
Coordinate hardware repairs with the appropriate vendors
Resolve computer problems, and give guidance on appropriate action/solutions
Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Requirements
PART TIME - 20 HOURS A WEEK! ONSITE!
Excellent customer service!
Desktop support or related experience
Experience with Microsoft
Comprehensive knowledge of DSP
Projectors experience preferred
Dell Technologies experience
Strong familiarity with Zoom
Experience writing procedure manuals, user instructions, business correspondence, and general report writing
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
