Who you are:This position is directly responsible for revenue growth goals for the company through managing and motivating a team of Small Business Account Managers (SBAM) and Community Acquisition Managers (CAM) who are responsible for the success of a portfolio of small business customer accounts and growing the overall network.  The position is key to ensuring our customers’ success by developing and executing strategies to drive move-ins and improve the conversion rate of referred leads and maintains and grows the current APFM network.   The team will be evaluated by the performance of their individual portfolio on a monthly basis and directly report to the Director, Small Business and Acquisitions. This role requires a combination of analytical and sales skills, commitment to delivering a seamless consumer experience, while working cross functionally with other divisions within our organization to maximize outcomes and drive company success.What you will do:Lead, manage, and develop a high-performing, results-driven Account Management team through recruitment, training, coaching, and motivation.Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every call for maximum conversion rates and outcomes.Train, mentor and manage SBAM’s (Small Business Account Managers) and CAM’s (Community Acquisition Managers) on how to build relationships and educate their community customers over the phone on the value of their APFM partnership.Manage the performance of your team to maximize outcomes.Achieve and exceed revenue results monthly to achieve company goals.Prepare and report on market performance to Senior Leadership team as required.Incorporate APFM Values into each customer and co-worker interaction.Other duties identified to meet the needs of the business.Quarterly overnight travel may be required for Divisional and Organizational Sales Meetings, with additional attendance to annual Senior Living conferences.This is a full time position that will require a flexible work schedule between the hours of 8am and 5pm, with month-end support offered to our Sales Team.Ability to work from a home office.
