Field Service Representative - 65673DESCRIPTION/RESPONSIBILITIES:
We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.This opportunity is a home-based flexible work schedule with 40-hour guarantee (+Overtime).This Field Service Representative position will be within our U.S. Services business, specifically our Secure Power team. Our Secure Power team focuses on servicing critical data center equipment. We are the OEM (Original Equipment Manufacturer) service provider for APC (American Power Conversion)/MGE/Schneider Electric equipment.As a Field Service Representative, a typical day for you might include:
Pre-site, startup, repair, preventive maintenance, and field modification of equipment
Problem solving with customers, electricians, sales partners, technical support, District Service
Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
Manager and/or Regional Service Director to resolve complex escalated issues
Continuous learning and training on various products both in the field and in the classroomOn some days, you may even:
Travel throughout the region for local customer support or even countrywide travel
Assist the Field Project Manager on larger system startups
Act on behalf of the District Service Manager to resolve operational issues as requiredThis may be the next step in your career journey if you have:
An Associate degree, vocational education, or similar experience in electronics, electrical theory or similar desirable discipline or military training
Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
2+ years of field service repair and customer service with UPS, electrical, electro-mechanical or electronics related equipment
2+ years in Field Services or equivalent industry experience.
Safe driving and vehicle operations skills
Skilled at utilizing test and diagnostic equipment
Experience reading and interpreting schematics, drawings, and theory of operation manuals
The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
The capacity to move service equipment weighing up to 50 poundsYou must submit an online application to be considered for any position with us. This position will be posted until filledIt is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
