Reference #: R-27592
Our storyAt Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."Our Values:
Champion People - be empathetic and help create a place where everyone belongs.
Grow with purpose - Be inspired by our higher calling of improving lives.
Be Alight - act with integrity, be real and empower others.It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.Learn more at careers.alight.com.The Operations Services Manager (OSM) will oversee a team of colleagues and is accountable for management of ongoing operations across their assigned clients, which can include multiple service locations and platforms. The OSM is responsible for ensuring timely execution of ongoing client deliverables, as well as developing solutions to complex problems across clients. The OSM will serve as the primary operations escalation point, internally and externally, along with the Operations Services Senior Manager or Director. May have project management accountability, lead moderately complex projects, and participate in client sales meetings as Subject Matter Expert/Advisor. The OSM is responsible for people management including hiring, coaching, and developing others.Function as the primary escalation point for clients in aligned focus area (ie: Payroll, HCM, and Talent).
Create, manage, and execute upon required recovery plans and Root Cause Analysis documentation as necessary; ensure internal stakeholders are notified and actively participate in related client discussions.
Attend governance meetings and schedule periodic check-ins with client contacts to discuss issues or concerns.
Support the Domain Process Lead and Client Service Manager in consultative best practice conversations with clients.Lead aligned operations teams by providing direction, linking colleague goals and expectations to those of the company.
Develop and manage resources across aligned operations by creating resource plans throughout the year, including plans for future business needs.
Own and drive performance management activities and results for aligned operations by setting goals and delegating work to colleagues.
Cultivate strong relationships with Alight team members and stakeholders.
Responsible for change management and consistent delivery of key messages across aligned Operations Teams.
Champions an environment of a 'one team, team' across Payroll and Cloud Services through collaboration.
Continuously hone leadership competencies: participate in and lead ongoing leadership skill building opportunities.Responsible for quality Operational Health Results
Actively manage and monitor Operational Health to ensure ongoing green status, across Operations for aligned focus areas.
Adhere to Operating System guidelines, POV compliance and industry best practices.
Monitor the workload across aligned operations ensuring business as usual and projects are delivered to required deadlines with quality.
Analyze productivity data on the output of work across aligned operations to identify trends that drive operational improvement.
Conduct applicable risk-based audits to ensure delivery is SOC compliant and aligns to the contract/SOW scope.
Manage and actively participate in SOC Audits, Business Continuity Planning, and recovery efforts, change management, capacity creation and other process impr vements.
Responsible for Financials across clients in aligned focus areas (ie: Payroll, HCM, and Talent).
Ensure achievement of Service Level Agreements (SLAs) across aligned Operations teams.
Review Change Request estimates prepared by aligned teams and ensure changes are adopted and implemented consistently.
Coordinate with Client Services Manager to mitigate financial impacts of Errors and Omissions (E&Os)
Identify effective cost management practices; implement operational improvements.
Ensure adherence to SOW and Change Request creation for items beyond SOW for accountable service area.
Manages to SOWs (Statements of Work) and monitoring variable charges, specific to their clients.
Responsible for achievement of Global Sourcing and automation targets, in partnership with the Operations Services Director.Assist sales team in functional area of expertise as needed. This may include, but is not limited to, participation in sales calls, development of sales sheets and assistance with estimation.Experience
3-5 years of equivalent work experience required.
HR, Payroll or Talent related experience with in-depth knowledge of functional area.
Ability to lead and thrive in a fast-paced environment adapt to frequent change with urgency and setting priorities for aligned teams.
Effective coaching and team development skills.
Excellent oral and written communication skills.
Ability to build strong relations with client contacts and internal teams and stakeholders.
Strong computer skills with current technical knowledge
2 years of people management experience preferred.Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible.Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.You will be notified during the hiring process which checks are required by the position.Our commitment to Diversity and InclusionAlight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.Diversity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disabi
