Job DescriptionAs one of the leaders of Evernorth Behavioral Health’s Product Team, you will manage a team of product managers focused on transforming solutions and advancing Behavioral Care across all 50 states and across all lines of business. We are seeking a Product expert who has managed the full product delivery lifecycle excels at leading people and someone who is passionate about behavioral health transformation. The Director of Product Development will help shape and define the Behavioral Health product strategy for Evernorth Health Services and position products to perform at scale. This role will work closely with the Evernorth Growth team to support sales, sales enablement and ultimately drive revenue growth for Evernorth.This is an opportunity to be part of building something transformational, backed with the stability and scalability of a Fortune 15 company. A curiosity led team, we fall in love with the problem that needs solving and collaborate with our product design experts, service and delivery team, provider solutions leaders and technology engineers to create industry leading and award-winning solutions. Our entrepreneurial spirit pushes us to dream big, but we also hold ourselves accountable with objectives and key results. Our belief is we have the right to win only when we advance solutions centered around our members, providers, clients, and employees. With our tech enabled and human centered design approach and our deep data insights across medical, pharmacy and behavioral we are differentiated to solve complex challenges and accelerate industry leading product performance.This is a highly strategic role that requires a mix of consumer centricity, strategic thinking, communication, and leadership skills. We are seeking a leader with a high sense of urgency and the ability to partnerCross-functionally in a matrixed environment to accelerate growth in behavioral health. This role will report directly to the Head of Product for Evernorth Behavioral Health and lead a team of product managers.You will make an impact by:
Defining the vision for Evernorth Health Products and serving as the point person to define product goals, multi-year roadmaps centered around a deep understanding of the Behavioral Health landscape and advance disruptive solutions
Leveraging your financial acumen to creating and manage profitable products; the ability to develop and manage Key Performance Indicators is required
Ensuring products are appropriately positioned toward the highest impact of growth, documented to advance clarity of product features inclusive of member and provider experience and socialized with matrix partners
Developing and maintaining a competitive market view on Evernorth behavioral offerings and crafting strategies to maintain market leadership
Serving as the product expert internally and externally to advance industry leading solutions across Evernorth, while leveraging the company’s innovative and comprehensive data analytics, expertise and solutions
Leading the charge in continuously discovering and validating customer problems and market opportunities and collaborating closely with Data Analytics, Data Engineering, UX/UI design, and business partners to gather input and communicate product updates. Continuously share the product vision and strategies to secure alignment across the organization
Demonstrating success analyzing data, advancing critical analysis to solve complex internal, client and customer challenges
Being customer-centric in spirit and in execution with a product and growth mindset with a test and learn mentality and an agile way of working to improve your team's products
Qualifications
Bachelor's degree in Business, Computer Science, Engineering, Healthcare, or related field OR equivalent work experience. Master's and/or MBA degree preferred.
8+ years advancing through strategic and leadership roles in healthcare, product management, with preferred expertise in behavioral health, marketing and advertising or a related field, and with a strong track record in product delivery
5+ years as a Product Manager and Journey Owner and in building and leading high performing teams.
Broad knowledge, expertise and proficiency in health care products, services, sales distribution models, external broker, and customer / client relationship management
Hands-on experience with Jiro, Confluence, Microsoft products and demonstrated experience working in an Agile environment
Proven experience in leading cross-functional teams and a track record of success in developing cross organizational relationships and collaboration in a highly matrixed organization
Ability to listen to market needs, translate them into actionable product requirements, and collaborate with engineering and data analytics to advance thoughtful business cases for change and deliver market-ready products that align with both customer and business objectives.
Strong project management capabilities and a results-oriented mindset.
Proficiency in data analysis and data-driven decision-making.
Understanding of automation, AI and GenAI technologies and their application in business operations across multiple domains including Customer Care
Building collaborative relationships with key partners by driving priorities aligned to business goals, communicating, and prioritizing product roadmaps, and gaining buy-in from executive leadership
Providing overall direction by analyzing business objectives and customer needs
Building a team environment by selecting, training, and mentoring a team of 4-6 Product Managers and Senior Product Advisors.
Ability to travel up to 30%
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 158,100 - 263,500 USD / yearly, depending on relevant factors, including experience and geographic location.This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna (https://jobs.cigna.com/us/en/life-careers) .About Evernorth Health ServicesEvernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
