Your mission at IntegriChain:IntegriChain is seeking a polished, data-savvy, detail-oriented professional to provide ongoing support to data aggregation customers - the largest life sciences and pharmaceutical companies in the world - who are implementing or are in a steady state with our data aggregation solutions. This customer-facing role is the principal owner of the communication between customer accounts and IntegriChain. Reporting to the Executive Director, Customer Operations, this individual will be responsible for relationship and program management, business analysis, and customer data support in adherence to our service-level agreements (SLAs). The Senior Engagement Manager will manage a small portfolio of key customers that have invested significantly in IntegriChain’s products and services, and could have highly customized and complicated deliverables. The position requires experience working with Patient-level data, ideally familiarity with SP data feeds, and the complexities and business perspective on patient data aggregation. The ideal candidate has experience working with Field Reimbursement Management (FRM) teams or supporting analytics teams in their use of Patient data. A strong candidate also has crisp account management skills: managing expectations, making and meeting commitments, always delivering work of the utmost quality on time, and communicating effectively throughout. It’s a thrilling time to join IntegriChain as we continuously invest in improving data aggregation solutions to solve the Pharmaceutical Industry’s business challenges. IntegriChain’s focus on delighting customers puts this team at the intersection of strategic priorities, initiatives, and our customers’ needs. This team reacts to customer needs and leads driving usage and adoption, training customers on how to get the most out of the tools, and onboarding them to IntegriChain’s solutions. The team is also driving deeper into establishing customers’ key performance indicators (KPIs) that allow IntegriChain to demonstrate value.   
