Senior Sales Operations Analyst – United StatesWe are searching for a dynamic, smart, innovative team player that is highly motivated to help us continue the rapid growth of our global organization. The right candidate will be excited by the opportunity to help a world-class SAAS organization continue to scale from 900MM revenue to 2B and beyond by helping institute policies, technology and process to streamline our global operations and maintain our customer data. If challenges excite you, if a fast moving, rapidly evolving company and market motivates you, then this is a role you can’t let pass you by. Come make an impact, institute change and have a great time working with smart, cool, dependable and visionary people!In this role you will…
Support the Americas Sales Organization
Utilize Expert level Salesforce.com CRM administration skills including data loader, daily support for users and business stakeholders, troubleshooting system and user issues, issues with data flow to BI, writing requirements, working with IT on changes, and UAT testing of solutions.
Drive forecast accuracy by creating and maintaining reporting and dashboards to surface issues with data compliance in salesforce.com CRM.
Report creation for users, leaders, analytics, data quality, and ad hoc queries.
Manage SFDC data imports and updates for Americas.
Analyze sales process pain points, and work with Sales Ops leadership to develop long-term solutions.
Assist in the creation and roll-out of strategic programs to drive efficiency & “unlock easy” for our Sales team, including requirements gathering, functionality research, planning, and implementation support as required.
Drive opportunity data management controls, processes, and data quality.
Lead/collaborate in identifying opportunities for process automation and optimization, with a focus on scalability and growth.
Resolve Sales Support tickets for Sales Users around account, opportunity, and process management.
Support annual business planning process – manage territory planning for Direct Sales.
Support ongoing realignment of Customers and Prospects and related Territory Management via data assignments in salesforce.com CRM.
Be an advocate of the field and champion an “easy to do business with” approach; drive continuous improvement on all related sales processes, documents, and tools to ensure ongoing standardization and simplification of the Sales process.
Work cross functionally with Marketing, Sales, IT, and Finance in support of all the processes, projects and activities that impact data quality and process optimization.
Build and maintain key documentation regarding our policies, sales processes, and requirements.
Mentor & train junior team members.
Monitor system adoption and data compliance and governance.
You’ve got what it takes if you have…
Bachelor's Degree or equivalent work experience
Minimum of 5 years’ experience in a global sales or sales operations environment
Prior experience supporting teams located regionally and/or globally, highly desirable.
Minimum of 5 years’ experience in Salesforce.com
Understands Salesforce’s API language, field/object relationships, and Field Level Securities/Permissions Sets
Familiarity with Enterprise software, Cloud, and Services Sales.
Ability to independently multi-task, efficiently prioritize tasks, make recommendations and decisions, and drive projects to completion.
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
Consideration for privacy and security obligations
Advanced MS Excel skills
Fluent English
You will have an extra dose of awesome if you …
Proficiency/Expert with Validity or similar software for data management
Experience within a 500MM-1B revenue organization.
Analytical and detail orientated with a drive for results.
Open and collaborative, works as a team with professionalism.
Disciplined – able to prioritize and work with rigor to high standards; able to follow process and produce quality deliverables.
Mastery of organizational and project management techniques.
Ability to work independently with a high degree of accountability.
Exceptional communication capabilities, written and oral.
Proven ability to work in a fluid environment.
Unquestionable ethics, integrity and business judgment.
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
