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Kelly Services has an immediate need for a Customer Service Representative (Bilingual) for our client, one of the world’s leading global advisory, broking and solutions company, at its location in the Pittsburgh, Pennsylvania area. We are looking for entry level or current students looking for work. You will be cross trained to provide assistance on multiple clients. You will spend your day either on the phone or providing assistance through webchat conversations and email. We provide superior service center environment in professional buildings where you will be recognized for your dedication.Job Responsibilities
Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message.
Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls.
Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.
Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
Read and understand client’s plan documents and online knowledge of database tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member.
Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information.
Maintain and document complete and accurate call and case notes in a professional manner.
Skills or Qualifications and Years of Experience:
A degree in computer science or related field.
Excellent ability to communicate effectively using the Spanish and English languages in a customer service setting, including verbal and written communication skills in a grammatically correct way.
Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills.
Ability to work in a structured environment – adhering, following protocols.
High level attention to detail, multi-tasking, and ability to organize work.
Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging.
Ability to work autonomously in a self-paced, self-motivated team environment.
Ability to understand and follow oral and written instructions.
Ability to type 30 words a minute.
Must have excellent attendance and be punctual to work.
Experience working in a customer service environment.
Associate or bachelor’s degree nice to have
Ability to read, write and speak Spanish required
Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must use the “submit now” button below to submit your resumes. If you have questions about the position, you may contact the recruiter recruiting for this position angela.moreno@kellyengineering.comWhy Kelly ® ?At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.About Kelly Services ®As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook at https://www.facebook.com/kellyservices , LinkedIn at http://www.linkedin.com/company/kellyservices and Twitter at https://twitter.com/kellyservices .Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
