About the RoleThe Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized restaurants, to work efficiently and optimally with SMB merchants by deepening the relationship to increase retention as well as grow revenue and expand service. CSS are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow.What You'll Do
Build processes and standardize best-practices within merchant success and your territory
Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
Track merchant KPI and OKR to understand their success, issues, or opportunities
KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
Excel in hands-on vendor management and training of new merchant features or products
Act as an ambassador of Uber Eats' mission, brand, and product
Proactively maintain communication channels with prospects via email, phone, and face-to-face meetings
Basic Qualifications
At least 1 year of experience in sales, operations, account management, or similar functions
Excellent communication
Strong critical thinking ability
Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients
Preferred Qualifications
Outstanding work ethic and attention to detail
Willingness to roll up your sleeves, and get in the weeds with our highest value partners
Proficiency in Salesforce and Excel
For Philadelphia, PA-based roles: The base hourly rate range for this role is USD$31.98 per hour - USD$33.78 per hour. For Pittsburgh, PA-based roles: The base hourly rate range for this role is USD$28.37 per hour - USD$29.94 per hour. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdbY9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform
