PITT OHIO Express LLCUS-PA-Pittsburgh
ID:2024-1251
Category:Supply Chain &Logistics
Position Type:Full-Time
OverviewPITT OHIO, a $900 million, high service, highly profitable, transportation solutions provider offering SUPPLY CHAIN, LTL and TRUCKLOAD services is seeking aImport Export Specialistto join our team at our Corporate Headquarters in Pittsburgh, Pa.We offer competitive compensation, hospital/medical insurance with no monthly premiums or deductibles, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more!Responsibilities
Oversee the shipment lifecycle for international shipments:
Manage the dispatching and transportation of the shipment to achieve desired pick-up & delivery criteria; providing regular updates to client in transit.
Negotiate pricing with Customer & Providers
Order entry
Process documentation for shipment processing and customs clearance
Secure proof of delivery documentation and complete shipment lifecycle within TMS
Validate Customer & Provider rates are correct and apply any accessorial charges that have been incurred throughout transit.
Monitor incoming messages into personal and shared email groups and collaborate with provider network to procure air, ocean, and ground international quotes
Prospect and contract new providers/vendors/agents and expand existing partnerships
React to change productively and handle other essential tasks as assigned
Other Duties
Create and/or propose efficiencies in the operational process
Have a functional understanding of provider capabilities within TMS system and collaborate with Carrier Management team to source new opportunities, providing the right fit and best overall solution for the customer
Collaborate with Department Manager and Sales Team in order to evaluate customer pipeline and achieve desired departmental scorecard
Support Billing Department as needed
Create solutions for import transportation based on customer requirements
Create solutions for export transportation based on customer requirements
Support Carrier Management initiatives as necessary
Support on-boarding efforts by making Sales calls, on-site Customer & Provider visits as determined
Provide ongoing feedback with respect to Provider performance to Carrier Management team
Collaborate with the Carrier Management team to measure KPI's and ensure quality assurance
Audit provider invoices for accuracy
Continue to improve margins without sacrificing service quality
Qualifications Command of English language to communicate effectively with internal and external customers
3-5 years experience in international transportation industry experience required
Negotiation skills are essential
Must possess excellent interpersonal, verbal, written communication skills and have the ability to multi-task
Intermediate comprehension of Microsoft Office Software products including Excel, Word and Outlook
Ability to develop and manage relationships with managers, customers, and operations employees
Previous customer service experience required
Ability to work individually and as part of a team
Ability to establish and maintain effective relationships with all levels of internal and external customers
Strong math, problem solving and analytical skills
Strong organizational and time management skills
Willingness to work a flexible schedulePI241982310
