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Reference #: 52792
Associate, Technology Service Desk/On-Site Support Analyst I
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world\'s financial system we touch nearly 20% of the world\'s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We\'re seeking a future team member for the role of Associate, Technology Service Desk/On-Site Support Analyst I to join our Tech - Production Services team. This role is located in Pittsburgh, PA, United States and it is Hybrid.
In this role, you\'ll make an impact in the following ways:
To provide telephone and email support on proprietary banking software products
To present solutions to a diverse range of product queries including general functionality and training, admin, Tier 1 technical advice, while also supporting the more in-depth business-related queries.
To display excellent communication skills and establish a positive rapport with Clients and internal Lines of Business, including the ability to always portray a polite and helpful persona to all stakeholders.
To effectively use the telephone system and call logging products in accordance with CSD guidelines.
To utilize defined escalatory procedures to ensure issues are escalated and managed in an efficient and effective manner.
Support to Line Manager and Supervisor.
Direct Client facing role, providing Support on the Company wide technology platforms.
Initial contact point for the Bank\'s cash and custody proprietary product client base (internal and external)
Initiator of escalation of business/technical issues to the pertinent Tier 2 elements of CSAT.
Support to Internal Line of Business when required.
To be successful in this role, we\'re seeking the following:
Bachelor\'s degree in a related discipline required
At least educated to A level standard or equivalent - essential
HDI or similar standard - preferable
ITIL qualified - preferable.
Excellent client support experience gained either within a previous Support Desk / Client Training position or client focused role (at least 2 years\' experience).
Proven experience in the support of a product to external clients (preferable).
A working knowledge of the cash and custody business (preferable)
Existing relationships with related business and technical units (preferable)
Understand the cash and custody business and keen to know more (essential)
Excellent level of written and spoken English (essential)
Quick in analysing incoming calls and able to cope with high volumes.
Work in a small team, communication and updating colleagues continuously
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Reference #: 57394
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the centre of the world\'s financial system we touch nearly 20% of the world\'s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We welcome you to apply! When applying to this general posting, our expert BNY Talent Acquisition Team may also review your resume for consideration across other open roles within the company.
We\'re seeking future team members for our Loan Administration Services with roles located in Pittsburgh, PA in Hybrid positions.
You\'ll make an impact in the following ways:
Works with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY.
Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
Applies intermediate problem-solving skills, experience, and judgement to analyze information.
Uses communication skills to deliver high quality service to a specialized client base.
Provides clients information related to BNY products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed.
Leverages a good understanding of broader BNY services and offerings.
May be the central point of contact for business development and assume client onboarding and/or risk management responsibilities.
Monitors client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed.
Uses knowledge of client issues and needs to contribute to business development efforts.
Participates in internal activities and initiatives designed to improve the client experience.
Recommends process improvements.
May have people management responsibilities in some geographies.
Provides guidance to less experienced team members.
Supports multiple, moderately complex client accounts.
To be successful, we\'re seeking interest in the follow areas:
Bachelor\'s degree or the equivalent combination of education and experience is required.
3-5 years of total work experience strongly preferred.
Client Service/Operations experience within financial services is strongly preferred.
Corporate Trust background preferred.
Finance/accounting, compliance/reporting, reconciliation background experience preferred.
CLO/CDO/SOLVAS background preferred.
At BNY, our culture speaks for itself. Here\'s a few of our awards:
America\'s Most Innovative Companies, Fortune, 2024
World\'s Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
\"Most Just Companies\", Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg\'s Gender Equality Index (GEI), 2023
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Reference #: 57395
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the centre of the world\'s financial system we touch nearly 20% of the world\'s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We welcome you to apply! When applying to this general posting, our expert BNY Talent Acquisition Team may also review your resume for consideration across other open roles within the company.
We\'re seeking future team members for our Loan Administration Services with roles located in Pittsburgh, PA in Hybrid positions.
You\'ll make an impact in the following ways:
Works with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY.
Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
Applies intermediate problem-solving skills, experience, and judgement to analyze information.
Uses communication skills to deliver high quality service to a specialized client base.
Provides clients information related to BNY products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed.
Leverages a good understanding of broader BNY services and offerings.
May be the central point of contact for business development and assume client onboarding and/or risk management responsibilities.
Monitors client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed.
Uses knowledge of client issues and needs to contribute to business development efforts.
Participates in internal activities and initiatives designed to improve the client experience.
Recommends process improvements.
May have people management responsibilities in some geographies.
Provides guidance to less experienced team members.
Supports multiple, moderately complex client accounts.
To be successful, we\'re seeking interest in the follow areas:
Bachelor\'s degree or the equivalent combination of education and experience is required.
3-5 years of total work experience strongly preferred.
Client Service/Operations experience within financial services is strongly preferred.
Corporate Trust background preferred.
Finance/accounting, compliance/reporting, reconciliation background experience preferred.
CLO/CDO/SOLVAS background preferred.
At BNY, our culture speaks for itself. Here\'s a few of our awards:
America\'s Most Innovative Companies, Fortune, 2024
World\'s Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
\"Most Just Companies\", Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg\'s Gender Equality Index (GEI), 2023
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Reference #: 57441
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world\'s financial system we touch nearly 20% of the world\'s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We welcome you to apply! When applying to this general posting, our expert BNY Talent Acquisition Team may also review your resume for consideration across other open roles within the company.
We\'re seeking future team members for our Loans Administration Services with roles located in Pittsburgh, PA in Hybrid positions.
In this role, you\'ll make an impact in the following ways:
Maintains familiarity with industry best practices and seeks opportunities to implement as appropriate.
Reinforces policies and procedures for the assigned team.
Resolves highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, as needed.
Maintains relationships with business leaders to report client trends /needs and gaps. May provide forward-looking insight on client issues and trends to drive future revenue growth
Execute on core client / control and risk tasks within the existing Business environment. Recruits, directs, motivates, and develops staff, maximizing their individual contribution, their professional growth, and their ability to function effectively with their colleagues as a team.
To be successful in this role, we\'re seeking the following:
Bachelor\'s degree or the equivalent combination of education and experience is required with an MBA preferred.
10+ years of total work experience with at least 1-3 years of management experience preferred.
Experience in an operational area and/or client services strongly preferred.
Strong background in Structured Finance (ideally in CLO\'s), Fund Administration and/or Alternative Asset management is strongly preferred.
Strong background in engaging institutional clients to grow revenue and/or deliver against service obligations is strongly preferred.
Strong data analysis and problem-solving skills to review test results versus expected results is strongly preferred.
Experience in managing teams with 7+ people are strongly preferred.
At BNY, our culture speaks for itself. Here\'s a few of our awards:
America\'s Most Innovative Companies, Fortune, 2024
World\'s Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
\"Most Just Companies\", Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg\'s Gender Equality Index (GEI), 2023
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Reference #: 56891
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the centre of the world\'s financial system we touch nearly 20% of the world\'s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We welcome you to apply! When applying to this general posting, our expert BNY Talent Acquisition Team may also review your resume for consideration across other open roles within the company.
We\'re seeking future team members for our Issuer Services Operations with roles located in Pittsburgh, PA in Hybrid positions.
In this role, you\'ll make an impact in the following ways:
Serves as a lead for the day-to-day operations of a small- to medium-sized client processing support team, providing work direction and technical assistance on complex matters.
Serves as the primary point of contact for clients and assists in communicating needs and issues internally with operating areas and externally with clients.
Participates in processing update to client accounts and company records to ensure they are managed correctly and in a timely manner.
Provides support to business and technology managers.
Handles complex client inquiries and requests. Identifies, investigates and resolves escalated and/or complex problems in client accounts or company records.
Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.
Trains staff in technical tools and skills as well as specific internal or external client support activities to maximize their contribution to the team and ensure compliance with company policies and industry regulations.
May be responsible for allocating and checking work of other team members. May be responsible for specific supervisory review and approval actions. Supports the achievement of team objectives.
To be successful in this role, we\'re seeking the following:
High school/secondary school or the equivalent combination of education and experience is required.
Bachelors degree preferred.
5 - 7 years of experience is preferred.
Experience in the securities or financial services industry a plus.
At BNY, our culture speaks for itself. Here\'s a few of our awards:
America\'s Most Innovative Companies, Fortune, 2024
World\'s Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
\"Most Just Companies\", Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg\'s Gender Equality Index (GEI), 2023
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Reference #: 57942
Senior Associate, Data Management & Quantitative Analysis
Bring your ideas. Make history.
BNY offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world\'s top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the \"bank of banks\" - 97% of the world\'s top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we\'re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
We\'re seeking a talented Senior Associate, Data Management & Quantitative Analysis to join our Data and Quantitative Analysis. This role is located in Pittsburgh, PA - Hybrid.
In this role, you\'ll make an impact in the following ways:
Under moderate guidance, works with internal and external datasets and client reference data and provides analysis in the development statistical, financial and/or econometric models for analyzing asset performance, securities data, derivative pricing, risk exposure or other sophisticated concepts.
Provides analytical support and prepares drafts of standard and ad hoc reports for assigned area.
With moderate guidance, supports assigned area with more advanced statistical and quantitative analyses.
Serves as resource to less experienced colleagues.
Runs models, looks for exceptions, takes corrective action.Uses technology tools to conduct analyses.
To be successful in this role, we\'re seeking the following:
Bachelors degree or the equivalent combination of education and experience
3-5 years experience preferred. Experience in quantitative finance and technology preferred.
At BNY, our inclusive culture speaks for itself. Here\'s a few of our awards:
Fortune World\'s Most Admired Companies & Top 20 for Diversity and Inclusion
Bloomberg\'s Gender Equality Index (GEI)
Human Rights Campaign Foundation, 100% score Corporate Equality Index
Best Places to Work for Disability Inclusion, Disability: IN - 100% score
100 Best Workplaces for Innovators, Fast Company
CDP\'s Climate Change \'A List\'
Our Benefits:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life\'s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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Reference #: 57398
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the centre of the world\'s financial system we touch nearly 20% of the world\'s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We welcome you to apply! When applying to this general posting, our expert BNY Talent Acquisition Team may also review your resume for consideration across other open roles within the company.
We\'re seeking future team members for our Loan Administration Services with roles located in Pittsburgh, PA in Hybrid positions.
You\'ll make an impact in the following ways:
Works with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY.
Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
Applies intermediate problem-solving skills, experience, and judgement to analyze information.
Uses communication skills to deliver high quality service to a specialized client base.
Provides clients information related to BNY products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed.
Leverages a good understanding of broader BNY services and offerings.
May be the central point of contact for business development and assume client onboarding and/or risk management responsibilities.
Monitors client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed.
Uses knowledge of client issues and needs to contribute to business development efforts.
Participates in internal activities and initiatives designed to improve the client experience.
Recommends process improvements.
May have people management responsibilities in some geographies.
Provides guidance to less experienced team members.
Supports multiple, moderately complex client accounts.
To be successful, we\'re seeking interest in the follow areas:
Bachelor\'s degree or the equivalent combination of education and experience is required.
3-5 years of total work experience strongly preferred.
Client Service/Operations experience within financial services is strongly preferred.
Corporate Trust background preferred.
Finance/accounting, compliance/reporting, reconciliation background experience preferred.
CLO/CDO/SOLVAS background preferred.
At BNY, our culture speaks for itself. Here\'s a few of our awards:
America\'s Most Innovative Companies, Fortune, 2024
World\'s Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
\"Most Just Companies\", Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg\'s Gender Equality Index (GEI), 2023
