Detection & Investigation Quality Lead

Detection & Investigation Quality Lead

08 Nov 2024
Pennsylvania, Pittsburgh, 15201 Pittsburgh USA

Detection & Investigation Quality Lead

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Detection & Investigation Quality Lead within PNC's Independent Risk Management organization, you will be based in one of the following locations: Pittsburgh, PA, Cleveland, OH, Birmingham, AL, Raleigh, NC, or Jacksonville, FL.This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.Job Description

Utilizing standard procedures and independent judgment, conducts quality analysis of the complex investigations performed by senior level staff. Identifies systemic issues, drives correction and implements solutions.

Reviews highly complex and/or high impact investigations prepared by staff to ensure decision making is appropriate and documented. Ensures narratives are complete, accurate, and comply with external guidance and internal policies and procedures. Applies subject matter and industry knowledge to vet case decisions and resolve discrepancies appropriately. Ensures the appropriate materials and documentation of the investigation performed are retained.

Maintains strong quality control protocols. Works with staff to develop and improve incoming quality. Coaches and mentors analysts/investigators on indicators of various typologies and emerging threats. Acts as a coach and mentor to less experienced investigative staff.

Identifies and analyzes complex factors related to risk mitigation and protection, anticipating potential consequences and recommending appropriate controls. Identifies systemic issues, facilitates effective root cause analysis and corrective actions and implements solutions under supervision.

Elevates high profile or high risk cases to appropriate management to ensure visibility of potential reputational risks. Drives continuous improvement projects.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.Preferred SkillsAnalytical Thinking, Critical Thinking, Customer Solutions, Decision Making, Operational Risks, Problem Resolution, Researching, Risk Mitigation Strategies, SAR Filings, Working in a Fast-Paced EnvironmentCompetenciesAnti-money Laundering/Sanctions Policies and Procedures, Business Process Improvement, Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Matrix Management, Operational Risk, Problem Solving, Quality Management, Regulatory Environment - Financial ServicesWork ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.For more information, please click on the following links: Time Away from Work (https://www.pncbenefits.com/timeaway.html) PNC Full-Time Benefits Summary PNC Part-Time Benefits Summary (https://www.pncbenefits.com/pt-benefits-overview.html) Disability Accommodations StatementIf an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.Equal Employment Opportunity (EEO)PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.California ResidentsRefer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNCCCPAPrivacyDisclosureEmployee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Related jobs

  • Research Quality Specialist - Lead

  • The Government & Public Services Sector, known as GPS within the Firm, is committed to improving public outcomes. Practitioners aligned to GPS solve the complex issues facing the public sector and develop relevant, timely and sustainable solutions for our external clients.

  • Job Description:

  • We Are:

  • Reference #: 5000754452906 This position works closely with the Store Manager to coordinate the work activities of team members including training on company, client and store operating policies and programs as well as day-to-day store cashier operations and cash handling. Acts as leader on duty, responding to customer and team member concerns in absence of store manager, as well as opening and closing the store and ensuring all bookstore property and team members are safe and secure.  Key Areas of Responsibility:   Leads the work activities of department team members, PT and Temporary including:   Ensures shelves and other displays are stocked, restocked and maintained according to company standards.   Ensures markups or markdowns are taken according to company directives.    Greets and assists customers with inquiries and purchases utilizing cash register to process payments and refunds and resolves escalated customer issues.   Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.   Verifies cashier daily balancing of cash drawers for accuracy while ensuring safe cash handling policies and procedures are followed including cash, checks, and credit/debit cards.   Coordinates the work activities of team members including conducting training for new employees. Ensures that the team members understand and follow Corporate and store policies and procedures.   Receives and verifies orders and complete store reports   May be a key holder and responsible for opening and/or closing the store.   Understands and processes website orders including picking merchandise and shipping orders.   Maintains neat and clean store and work areas.   May assist other team members with completing the work of the department.   Performs other duties as assigned.

  • Reference #: 2828492 DescriptionDescription Full Time Monday-Friday 7 AM - 3 PM 40 Hours

  • Reference #: 150725 About Us:

Job Details

Jocancy Online Job Portal by jobSearchi.