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DescriptionJob Summary:UPMC has full-time opportunities for individuals who are looking to provide top-notch customer service to our patients. We are seeking candidates who will work within our Revenue Cycle Mobile Patient Access department as an Emergency Department Patient Access Representative.In this position you will be responsible for welcoming patients upon arrival,educating patients on their co-payments and financial obligations and collecting payments (when applicable) along with collecting consent signatures.Candidates interested in this position must be willing to travel to UPMC Emergency Departments throughout Allegheny County and Cranberry to work a variety of shifts during daylight, evening and overnight hours. Weekend and holiday availability is required.Look no further, apply today!Responsibilities:
Support and contribute to UPMC service excellence mission and abide by all UPMC departmental policies, procedures, goals, and values in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.
Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
Proper patient identification to start clinical record. Works independently to perform a timely patient interview and registration for services at the bed side. Obtains or updates necessary demographic and insurance related information.
Confirms insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.
Counsels patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.
Facilitator of financial gatekeeping with clinical partners.
Generates and completes all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
Anticipates and responds to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.
Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy
Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.
Qualifications
Completion of high school diploma or equivalent.
Excellent interpersonal, written and verbal communication skills are required.
Two years of experience in a medical, billing, fiscal or customer service function is preferred.
Experience with personal computer based applications, other various office equipment and proficient typing skills.
Medical terminology and third party health care coverage experience preferred.
Initiative to work productively with minimal supervision.
Able to work well under pressure.
Clearances/Licensure:Act 33 Child Clearance with RenewalAct 34 Criminal Clearance with RenewalAct 73 FBI ClearanceUPMC is an Equal Opportunity Employer/Disability/VeteranREQNUMBER: 190001D6
