Reference #: 18785
Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!Position Summary:
The Innovation Associate position offers the opportunity to be part of the dynamic and adaptive Duquesne Light Innovation Center, which exists to harness the power of innovation to enable Duquesne Light Holdings (DLH) to meet its objectives and shape the future of the organization.In this position, the Innovation Associate will be expected to partner with all business functions to bring new processes, technologies, and ways of working to DLH to benefit our customers and employees. This position will help identify and define issues that might be addressed by innovation; solicit, capture, and define ideas; support the development and execution of innovation projects that turn these ideas into action; and ultimately ensure that the company is maximizing the value of innovation. The Innovation Associate reports to the Manager, Innovation.Location: Hybrid, downtown Pittsburgh, PennsylvaniaJob Responsibilities:
Communication:
Execute and adapt internal and external communication strategies.
Generate multitude of communication materials for distribution, collaborating with Communication Team, as necessary.
Monitor and direct communication/ideas collected through various channels.
Maintain internal and external innovation websites and other communication channels.Training:
Review, consolidate, and improve existing innovation training materials.
Generate new training materials, as required.
Assist in instructing employee innovation training sessions.
Empower, coach, support, and champion individual innovators across all business functions.Procedures:
Perform various administrative and knowledge management tasks, as required.
Update and maintain Innovation Center procedures.
Manage the procurement of external service providers, ensuring on-time and on-budget delivery of service provision.
Develop and monitor innovation metrics to drive accountability and measure success.Project Support:
Provide applied research, and complex analyses, to screen innovation opportunities and develop business cases for identified opportunities.
Facilitate tracking and forward movement of initiatives and active projects.
Provide routine updates to company Officers on statuses of innovation initiatives/projects.Innovation Ecosystem:
Build and manage relationships with key internal and external stakeholders to be seen as a true partner for addressing strategic challenges.
Formalize existing informal innovation "ecosystem" collaborations (e.g., incubators, startups) by driving existing relationships to completion/contract.Education/Experience:
Bachelor's degree in business, engineering, communications, or other relevant discipline required.
One (1+) or more years of relevant working experience preferred.Skills/Abilities:
Excellent written and verbal communication skills-to include public speaking/briefing-as well as organization and time-management skills.
Ability to prioritize and work independently with minimal direction in a team-oriented environment.
Highly detailed oriented and organized.
Strong capability to deal with change and ambiguity.
Proficiency with Microsoft Office products, to include PowerPoint, Word, and Excel.
Must have passion for improving customer experience, "thinking outside the box," and continuous learning.Must possess a positive attitude and strong values that fit with DLC's core values:
Energized to shape the future;
Bold in thinking and exploration of new possibilities;
Collaborative in approaching all challenges;
Responsible in commitment to safety, management of assets and finances and interaction with others;
Selfless in serving the community, both on the job and through volunteerism.Scope
Responsibilities are generally tactical and basic in nature, however work may vary in type and complexity, requiring the incumbent to be flexible to adjust to the given situation. Primary focus is on daily deliverables and outputs, while at the same time developing a knowledge of the broader context in which the work is being performed.Decision Impact
Independent discretion or decision-making capability is mostly limited. There is normally a general framework of established boundaries to help employees perform their roles and make decisions. Situations that require deviation from this general framework are typically not made alone. The employee may recommend a solution, however the recommendations are frequently presented to their manager or more senior level professionals for review and approval prior to the decision being made.Hybrid Work
Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.Storm Roles
All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company.Examples of storm roles could include but aren't limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc.Data Governance
Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.
EQUAL OPPORTUNITY EMPLOYER
Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.
Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, con
