The Program Specialist supports the overall management of Managed Services Programs (MSP). The Program Specialist works closely with the program management team to maintain client and customer service satisfaction levels.Essential Duties and Responsibilities:
Provides support to the Program Management office
Participates in the implementation process on all orders associated with the program management team for any assigned clients
Develops sound working relationships with the appropriate customer sponsors at any assigned clients where SWA maintains a contractual relationship
Assists with growing and expanding the client relationships to increase revenue, sales and market share
Maintains the service satisfaction levels of our clients and customers with appropriate level of collaboration from all program management team members and divisional resources
Ensures accurate and timely billing processes are followed by clients and suppliers
Ensures all KPIs and SLAs are met and appropriately documented
Adheres to Sunburst Workforce Advisors’ internal policies and procedures, state healthcare requirements, and all federal & state laws/regulations, including wage payment laws.
Understands and adheres to the company's best practices and business ethics standards.
Develops and maintains communications in a cooperative and professional manner with all levels of staff within the organization
Performs other duties as assigned/necessary
Minimum Requirements:
Bachelor’s Degree in a related field preferred
One to two (1-2) years of experience in sales/recruitment/project management preferred
Strong analytical and judgment skills
Ability to prioritize and plan work activities, use time efficiently, plan for additional resources, set goals and objectives, and develop realistic action plans
Excellent interpersonal skills with the ability to develop strong professional business relationships with internal staff, branch level employees, corporate employees, clients and suppliers.
High degree of initiative and ability to take independent actions, look for and take advantage of opportunities
Intermediate computer skills using Microsoft Windows, Word, Excel and Maxim's proprietary computer programs
Ability to successfully handle multiple tasks/projects simultaneously
Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required
At Amergis Healthcare Staffing and Sunburst, wefirmly believe that our employees are the heartbeat of our organization and weare happy to offer the following benefits:Medical/Prescription,Dental, Vision, Health Advocacy (company paid if enrolled Medical), HealthAdvocate Employee Assistance Program, Health Savings Account , 401(k), 401(k)Company Match, Profit Sharing, Short Term Disability, Long Term Disability,Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death andDismemberment Insurance, Voluntary Life and Accidental Death and DismembermentInsurance, Hospital Expense Protection Plan, Critical Illness Insurance,Accident Insurance, Dependent Care Flexible Spending Account, Home and AutoInsurance, Pet Insurance, MilkStork, Transportation Benefit, EducationalAssistance Program, College Partnership Program, Paid Time Off/Company Holidays Benefit eligibility is dependent onemployment status. AmergisHealthcare Staffing is an equal opportunity/affirmative action employer. Allqualified applicants will receive consideration for employment without regardto sex, gender identity, sexual orientation, race, color, religion, nationalorigin, disability, protected Veteran status, age, or any other characteristicprotected by law. This posting willremain active on job boards for 5 days from date of posting unless there is agood faith basis to extend the posting date. Please note thatthis pay range represents a good faith estimate of the compensation that willbe offered for this position based on the circumstances. The actual pay offeredto a successful candidate will take into account a wide range of factors,including but not limited to location, experience, and other variable factors. "Pursuant tothe San Francisco Fair Chance Initiative, Amergis will consider for employmentqualified applicants with arrest and conviction records"
