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As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer\'s service needs and refer to other service or technical departments for follow up as needed.
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Reference #: 59954
Analyst, Client Service (Hybrid)
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world\'s financial system we touch nearly 20% of the world\'s investable assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We\'re seeking a future team member for the role of Analyst to join our Client Service team. This role is located in Lake Mary, FL / Pittsburgh, PA and is a Hybrid position.
In this role, you\'ll make an impact in the following ways:
Works with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY.
Supports clients in addressing operational and technical questions or issues and ensuring requests are executed.
Provides clients information related to BNY products and services representing a limited number of lines of business and geographies and directs them to the appropriate resources, as needed.
Monitors client inquiries and escalates non-routine or complex issues to the appropriate team member, as needed.
Participates in internal activities and initiatives designed to improve the client experience.
To be successful in this role, we\'re seeking the following:
Bachelors or equivalent combination of education and experience is required
Bachelors degree preferred
Client Services experience preferred
Financial services experience preferred
At BNY, our culture speaks for itself. Here\'s a few of our awards:
America\'s Most Innovative Companies, Fortune, 2024
World\'s Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
\"Most Just Companies\", Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg\'s Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and well-being programs rooted in a culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life\'s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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Reference #: 59485
Analyst, Client Service (Hybrid)
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world\'s financial system we touch nearly 20% of the world\'s investable assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We\'re seeking a future team member for the role of Analyst to join our Client Service team. This role is located in Pittsburgh, PA and is a Hybrid position.
In this role, you\'ll make an impact in the following ways:
Works with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY.
Supports clients in addressing operational and technical questions or issues and ensuring requests are executed.
Provides clients information related to BNY products and services representing a limited number of lines of business and geographies and directs them to the appropriate resources, as needed.
Monitors client inquiries and escalates non-routine or complex issues to the appropriate team member, as needed.
Participates in internal activities and initiatives designed to improve the client experience.
To be successful in this role, we\'re seeking the following:
Bachelors or equivalent combination of education and experience is required
Bachelors degree preferred
Client Services experience preferred
Financial services experience preferred
At BNY, our culture speaks for itself. Here\'s a few of our awards:
America\'s Most Innovative Companies, Fortune, 2024
World\'s Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
\"Most Just Companies\", Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg\'s Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and well-being programs rooted in a culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life\'s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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Job Description
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Position Overview
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What You’ll Do:
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Reference #: 5000754452906
This position works closely with the Store Manager to coordinate the work activities of team members including training on company, client and store operating policies and programs as well as day-to-day store cashier operations and cash handling. Acts as leader on duty, responding to customer and team member concerns in absence of store manager, as well as opening and closing the store and ensuring all bookstore property and team members are safe and secure.
Key Areas of Responsibility:
Leads the work activities of department team members, PT and Temporary including:
Ensures shelves and other displays are stocked, restocked and maintained according to company standards.
Ensures markups or markdowns are taken according to company directives.
Greets and assists customers with inquiries and purchases utilizing cash register to process payments and refunds and resolves escalated customer issues.
Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
Verifies cashier daily balancing of cash drawers for accuracy while ensuring safe cash handling policies and procedures are followed including cash, checks, and credit/debit cards.
Coordinates the work activities of team members including conducting training for new employees. Ensures that the team members understand and follow Corporate and store policies and procedures.
Receives and verifies orders and complete store reports
May be a key holder and responsible for opening and/or closing the store.
Understands and processes website orders including picking merchandise and shipping orders.
Maintains neat and clean store and work areas.
May assist other team members with completing the work of the department.
Performs other duties as assigned.
