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Reference #: R3646
Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.What You'll Do:
The System Analyst II will collaborate with business management and users to design, build, configure, and support IT applications and related business processes used for Call Center and Customer Service related functions in an SAP IS-U environment. The role will support the SAP Customer Relationship and Billing System (SAP CR&B), e-Account customer portal, and related interfaces and reports, and assist with other related billing and customer service functions. Incumbent will work with the business to develop/update application roadmaps, identify solutions to new business needs, support projects, drive enhancements that generate business value, and analyze and troubleshoot software and operational issues.
In this role you will serve as a skilled advisor to the business on all matters related to the use and configuration of the Customer Relationship and Billing System and other assigned software applications.Essential Duties:
Analyze, configure, and support Customer Service and Call Center business functions, processes and applications in SAP.
Monitor ongoing operational processes and interfaces and resolve issues as required.
Investigate and resolve issues and service requests related to Call Center and Customer Service applications
Use detailed product knowledge to design and deliver high quality and well architected solutions. Build personal expertise to reduce reliance on outside resources for support
Are you a future leader that wants to take your career to the next level? Let's talk!Qualifications
A Bachelor's degree in Information Technology, Computer Science, or relevant technical field
A minimum of 5 years' experience supporting, implementing, and designing software applications.
Experience with SAP S/4HANA and/or ECC 6, preferably in a Utility environment.
Experience with SAP Billing, CRM functions, Customer Service, Call Center and Customer Self-Service applications in a Utility environment is desired.
An Understanding of integration in SAP with IS-U Billing.Essential Utilities, Inc., is an Equal Opportunity/Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Essential Utilities is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/o assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:
Family members cannot result in a supervisor/subordinate reporting relationship
Family members cannot work in the same department.Aqua America, Inc. is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
