Retirement Technician SupervisorPrint (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/4640998) ApplyRetirement Technician SupervisorSalary$50,836.00 - $77,321.00 AnnuallyLocation Dauphin County, PAJob TypeCivil Service Permanent Full-TimeJob NumberCS-2024-92594-09553DepartmentPublic School Employees' Retirement SystemDivisionPS Ben AdOpening Date09/05/2024Closing Date9/18/2024 11:59 PM EasternJob Code09553Position Number50578905UnionAFSCMEBargaining UnitA2Pay GroupST06Bureau / Division Code00721330Bureau / DivisionBureau of Benefits AdministrationWorksite Address5 North 5th StreetCityHarrisburg, PennsylvaniaZip Code17101Contact NameDoris CoomesContact Phone717.720.4738Contact Emaildcoomes@pa.gov
Description
Benefits
Questions
THE POSITIONThe Bureau of Benefits Administration (BBA) is responsible for administering a comprehensive pension benefits program for the Public School Employees' Retirement System (PSERS). The bureau provides professional and technical services to Public School employees including active and inactive members, retirees, beneficiaries, and persons legally authorized to act on their behalf. The bureau is organized into two divisions: Member Account Division and the Benefits and Exceptions Division. Because production work is cyclical and subject to legislative changes, work staff may be assigned to perform a variety of tasks in other business areas based on PSERS operational needs. This position is identified as essential level 2. It supports a critical business function and when there is a declaration of an office closing, emergency or disaster, the incumbent may be required to participate/assist in those functions to aid the business continuity process. As such, the incumbent may be required to remain at or report to work at headquarters or an alternate site and be available or reachable by telephone during the recovery process. DESCRIPTION OF WORKNo day is the same in this position! As a Retirement Technician Supervisor, you will be responsible for the following:
Conducting performance evaluations for retirement technicians
Monitoring and approving leave requests
Prioritizing and assigning work
Coaching staff to develop their skills needed to become more effective employees
Assisting staff with meeting goals
Training staff in reaching appropriate levels of Retirement Technician performance
You will be expected to apply the provisions of the Retirement Code, rules, regulations, PSERS legal opinions, business rules and procedures as they relate to member accounts, employer reported data, benefit eligibility and benefit determination.
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PDNEOGOV.asp?p=50578905) .
Work Schedule and Additional Information:
Full-time employment, 37.5 hours per week.
Work hours are 7:30 AM to 4:00 PM, Monday - Friday, with a 60-minute lunch.
Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQUALIFICATIONS Minimum Experience and Training Requirements:
One year of experience as a Retirement Technician; or
Three years of experience in technical work in a pension system or related occupational area, which includes two years of experience applying mathematical formulas and principles; or
An Associate Degree and one year of technical experience in a pension system or related occupational area applying mathematical formulas and principles; or
An equivalent combination of education, experience, and training which includes two years of experience applying mathematical formulas and principles in a pension system or related occupational area.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !Health & WellnessWe offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.Compensation & Financial PlanningWe invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life BalanceWe know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities. Values and CultureWe believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.Employee PerksSometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.Eligibility rules apply.01 Have you been employed by the Commonwealth of Pennsylvania as a Retirement Technician for one or more years full-time?
Yes
No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
Do you possess two or more years of full-time experience applying mathematical formulas and principles in a pension system or related occupational area?
Yes
No
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
How many years of full-time technical work in a pension system or related occupational area do you possess?
3 years or more
2 but less than 3 years
1 but less than 2 years
Less than 1 year
None
06
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07
How much college coursework have you completed in mathematics, statistics, accounting, or finance?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.
120 credits or more
90 but less than 120 credits
60 but less than 90 credits
30 but les than 60 credits
Less than 30 credits
None
08
If you have not completed college coursework in the areas listed above, how much college coursework have you completed in a different field?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.
120 credits or more
90 but less than 120 credits
60 but less than 90 credits
30 but less than 60 credits
Less than 30 credits
None
09
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
10
WORK BEHAVIOR 1 – PROCESSES REQUESTS, MAINTAINS AND RECONCILES ACCOUNTS
(A)Processesrequests by checking for completeness, i.e., required forms are attached, request is signed; accuracy, i.e. correct options, etc.; researching the retirement code to determine eligibility for creditable service and/or applicability of service, special elections, payoffs via rollovers, etc. (B)Maintainsretirement member accounts by applying debts against outstanding invoices, establishing member arrears, changing member accounts status for processing debts, applying credited service, etc. (C)Reconcilesaccounts to determine: monies owed by members or monies owed by the Commonwealth and/or reporting units for service purchases, and informs members of the status of their accounts.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have clerical or technical experience of an independent nature in all of the areas listed; (A) processing requests, (B) maintaining retirement accounts, and (C) reconciling accounts.
B. I have clerical or technical experience of an independent nature in at least one of the areas listed above or I have experience of a limited nature in all of the areas listed; (A) processing requests, (B)maintaining accounts, or (C) reconciling accounts.
C. I have NO experience related to this work behavior.
11
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience in the following areas: processing requests, maintaining retirement accounts, and reconciling accounts.
Your level of responsibility.
12
WORK BEHAVIOR 2 – COMPLETES COMPUTATIONS AND VERIFIES INVOICES
(A)Completes multiple data computationsand (B)verifies service purchase invoicesfor accuracy. Uses financial mathematics, i.e. subtraction, multiplication, division, ratios, percentages, etc. to determine the amounts and accuracy of various elements relating to purchase of service, etc. This includes computing the monies owed by member and/or monies owed by the Commonwealth payable to PMRS; verifies against purchase of service inventories for accuracy.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have clerical and/or technical experience of an independent nature completing (A) multiple data computations, and (B) verifying service purchase invoices for accuracy.
B. I have clerical and/or technical experience of a limited nature completing (A) multiple data computations, and (B) verifying service purchase invoices.
C. I have NO experience related to this work behavior.
13
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience completing multiple data computations.
Your experience verifying service purchase invoices.
Your level of responsibility.
14
WORK BEHAVIOR 3 – REVIEWS, ANALYZES, INTERPRETS, AND EXPLAINS RETIREMENT CODE
Reviews, analyzes, interprets and/or explainsthe provisions of the (A)retirement code, (B)rules, regulationsand (C)legal opinions, policies and proceduresas they apply to service purchases and member accounts. This includes assisting in the preparation of detailed reports, recommendations and justifications for findings and/or changes to the retirement code, rules, etc. as well as personnel actions, and the overall operations. This may also include designing forms and/or developing and maintaining manuals for the retirement system.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have clerical or technical experience of an independent nature reviewing, analyzing and interpreting provisions in all areas listed; (A) retirement code, (B) rules, regulations, and (C) legal opinions, policies and procedures as they apply to service purchases and members' accounts.
B. I have clerical or technical experience of an independent nature reviewing, analyzing and interpreting provisions in at least one of the areas listed above or I have experience of a limited nature in all of the areas listed; (A) retirement code, (B) rules, regulations and (C) legal opinions, policies and procedures as they apply to service purchases and members' accounts.
C. I have NO experience related to this work behavior.
15
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience reviewing, analyzing, and interpreting provisions in the following areas: retirement code; legal opinions, policies, and procedures as they apply to service purchase and members' accounts.
Your level of responsibility.
16
WORK BEHAVIOR 4 – CONDUCTS RESEARCH AND ANALYZES INFORMATION
(A)Conducts researchand (B)analyzes information gathered, and/or (C)prepares written responsesto requests for information. Examples of these requests include inquiries (i.e. status of member accounts or purchase of service), information on retirement code, how service purchases are calculated, clarification of information received, complaints, grievance settlements, arbitration awards, appeals, and tax information (i.e. consequence of option selected, laws that pertain to withholding). These requests are from System Representatives, tax consultants/financial advisors, executors of estates, bank personnel, attorneys, legislators, agency personnel offices, members of the retirement system, the general public, and others.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have clerical or technical experience of an independent nature in all of the areas listed; (A) conducting research, (B) analyzing information, and (C) preparing written responses.
B. I have clerical or technical experience of an independent nature in at least one of the areas listed above or I have experience of a limited nature in all of the areas listed; (A) conducting research, (B) analyzing information, and (C) preparing written responses.
C. I have NO experience related to this work behavior.
17
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience in the following areas: conducting research, analyzing information, and preparing written responses.
Your level of responsibility.
18
WORK BEHAVIOR 5 – RESPONDS ORALLY TO RQUESTS AND CONDUCTS TRAINING
(A)Responds orally to requestsfor service purchase information, inquiries and complaints from members, employers, agencies, reporting units, attorneys, member representatives and employee organizations, etc., (B)conducts small group training. This includes explanations of all aspects of purchase of service processes, procedures, documentation, etc., to staff members and new counselors periodically in a small group setting.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have clerical or technical experience in both of the areas listed above; (A) responding orally to requests and (B) conducting small group training.
B. I have clerical or technical experience in one of the areas listed above; (A) responding orally to requests or (B) conducting small group training.
C. I have NO experience related to this work behavior.
19
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience responding orally to requests.
Your experience conducting small group training.
Your level of responsibility.
20
WORK BEHAVIOR 6 – SUPERVISION
Supervises subordinate staff by assigning work; establishes priorities and timeframes for completion of work; reviews employee performance and prepares evaluation reports; disciplines employees; interviews prospective employees and recommends selection; receives, responds to, and resolves grievances and complaints; provides guidance to staff on complex problems; approves/denies leave requests; and identifies training needs and provides training to staff.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have professional experience supervising subordinate staff; and as a supervisor I have interviewed and hired staff, rated work performance, established priorities, disciplined employees, identified training needs, approved leave, etc.
B. I have professional experience as a lead worker, and as a lead worker I have provided on-the-job training to newly hired staff, reviewed their work, served as a team or group leader, etc. but I was not responsible for employee discipline or rating work performance.
C. I have NO experience or training related to this work behavior.
21
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience as a supervisor.
Your experience as a lead worker.
Your level of responsibility.
Required Question
AgencyCommonwealth of PennsylvaniaAddress613 North StreetHarrisburg, Pennsylvania, 17120Websitehttp://www.employment.pa.gov
