Assistant Front Office Manager

Assistant Front Office Manager

01 Mar 2025
Rhode Island, Newport, 02840 Newport USA

Assistant Front Office Manager

Summary - Responsible for supervising guest services, night auditor, valet, gatehouse and recreation personnel in conjunction with the Front Office Manager.Essential Duties and Responsibilities include but are not limited to:Provide unparalleled guest service while emulating top-tier service standards with a focus on personalized and anticipatory service while creating genuine connections with our guests.Expert knowledge of guest services duties with a lead by example mindset.Perform duties of a guest services agent at the highest level possible on a daily basis and assist other line-level associates as needed.Resolve any employee issues or concerns. Coach and counsel employees to improve performance.Resolve all guest challenges in a manner that exceeds the guest’s expectations.Assist with training of all new personnel in the rooms department, including training on SOPs and Forbes standards.Anticipate potential problems and eliminate them through training and communication.Develop, implement, and maintain standard operating procedures with approval of the Front Office Manager.  Update when necessary.Maintain excellent communication between rooms and all other departments.Keep personnel knowledgeable of all aspects of Castle Hill, such as, special events, area attractions, packages, promotions, group check-ins, etc.Maintain a system for communication new information and changes in policy to staff members.Oversee inventory and purchasing for the department.Take a monthly inventory of stationery and other supplies and purchase additional when needed, ensuring that purchase order is completed and signed first, and invoice is received and submitted to accounting before month end.Complete a monthly inventory of “sportswear” items and submit to accounting before month end.Ensure that appropriate staffing levels are maintained in the event of schedule changes, staff call-out, and all other circumstances.Ensuring the safety of personnel by keeping a hazard free work environment.Assist other departments as necessary.Submit receipts/invoices from the petty cash draw to accounting (every time a receipt is placed in the draw it has to be submitted), weekly in season, bi-weekly or monthly off season.Maintain a working knowledge of the Newport Restaurant Group business units, ESOP, company benefits and policies.Act as liaison between the current property management system and Castle Hill. Daily balancing of Maestro (property management system).Knowledgeable of the Toast (dining room’s point of sales system). Check scheduled employees punch times at the end of each week and submit payroll documents (process weekly payroll for the department). Complete initial check on Sunday and finalize payroll Monday prior to 2pm.Update the Payroll Forecast with the information from payroll and the Revenue Recap that is sent out weekly. Prevent loss at all times.Monitor and update the deposit reports (daily).Assist with interviewing candidates for front desk, reservations, night auditor, valet, recreation and gatehouse positions.Supervisory Responsibilities - Manages subordinate employees in the following positions: guest service, valet, gate attendant, beach attendant. Carries our supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include, but are not limited to, training new employees, planning, assigning and directing work, addressing complaints and resolving problem.Competencies - To perform the job successfully, an individual should demonstrate the following competencies:Customer Service - Manages difficult or emotional guest situations; Responds promptly to guest needs; Solicits guest feedback to improve service; Responds to requests for service and assistance.Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.Written Communication - Writes clearly and informatively.Judgment – Always uses good judgment with respect to making decisions.Organizational Support – Follows policies and procedures.Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.Attendance/Punctuality - Is consistently at work and on time.Dependability - Follows instructions, responds to management direction.Initiative - Volunteers readily; Asks for and offers help when needed.

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  • Summary This position is assigned to the Recreation Division; Morale, Welfare and Recreation (MWR) Department; Commander, Navy Installations Command (CNIC). Performs a variety of duties in support of MWR Community Recreation program that may include special events, command events, visiting ships or fleet support, community events, trips, tours, outings, party and picnic rental equipment, resale tickets, recreational green space management, bowling, Liberty, grab-n-go, movies, and outdoor recreation. Responsibilities Provides customer service, information and support of Community Recreation programs and activities. Service to MWR customers includes, but is not limited to: checking patron eligibility to ensure authorized use of recreation facilities, resources and equipment, providing information about activities and program offerings, opening and closing facilities, ordering and restocking supplies, and preparing snack bar menu items or pre­packaged retail items. Collects fees from customers associated with sales of tickets, retail and rental items, as well as from classes, trips, and various other Community Recreation programs using Point of Sales (POS) and computer programs. Is accountable for the accuracy of daily sales transactions and completes a Daily Activity Report (DAR) at the end of every shift. Assists in processing customer Internet registrations (i.e. Net Near You), initial log-ins and event registrations. Checks Community Recreation equipment and resources in and out, collects any applicable rental fees, inventories items and completes inspections upon return. Notifies supervisor or program lead if damage or loss has occurred. Ensures all rental or check-out forms are properly completed and reservation and check­out procedures are followed. Conducts inventory, maintains inventory controls and maintains equipment for proper accountability of program equipment and resources. Assists in administering traditional and non-traditional workshops, clinics and events in a variety of leisure and recreation skills subject areas, in tune with offerings popular in the local area, including but not limited to camping, cycling, sailing, backpacking, canoeing, snow skiing, hiking and water sports. Provides recreation experiences related to leisure skill sets in the form of day and weekend trips. Assists in day-to-day administration of multiple programs to which assigned. Tasks include submission of event after-action reports, patronage data collection and entering program data. Performs inventory of various types of equipment, retail goods, supplies and items deemed to have cash value. Performs administrative duties, all of which are accomplished through a variety of means, including computer software programs which track resource inventories, patron usage/comments, and program standards metrics. Assists with recruitment, training and scheduling of Community Recreation staff. Actively supports the command statement on adherence to EEO principles and policies. Assists in the planning, coordinating, publicizing, marketing and execution of MWR programs and special events. Performs entertainment and promotion scheduling. Assists in updating of electronic and multi-media support tools, as needed. Seeks ways to promote MWR facilities and events through outreach opportunities on base. Promotes use of recreational E-reading resources available through online MWR Library Program resources. Develops working partnerships with both on base and off base organizations (park districts, forest preserve, clubs, special interest groups, etc.) to support and benefit MWR programs. Performs community outreach to assist in the development of contacts. Assists in the creation of professional proposals, execution of agreements and follow-up. Researches and provides information and referral for a variety of recreational opportunities for individuals/families on and off the base. Adheres to NAVMED P-5010 sanitation requirements. Initiates and follows up on maintenance trouble calls to get equipment/facility issues resolved. Provides support for Community Recreation event set up and break down. Performs other duties as assigned as they pertains to the duties of this position. Requirements Conditions of Employment Qualifications Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate must possess: Combination of experience related to customer service and or recreation activity based functions. Ability to organize, plan, administer special events and entertainment activities. Must be able to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing. Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities. Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals, groups, ages and interests. Knowledge of the functions, procedures, and operations of recreation activities. Must have strong customer service skills. Ability to maintain records, compile and organize data for reports, and perform research on recreation topics for dissemination to customers. Ability to follow oral and written instructions. Knowledge of computers, office procedures and print production. Education This position does not have a positive education requirement Additional Information Salary is dependent on experience and/or education. 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