Primary Responsibility:
Acts as an operations communications link funneling information between the appropriate person or group and takes appropriate action.Specific Duties:Coordinate crew scheduling according to operational needs and in adherence with the current labor contracts.Arrange vessel scheduling that will ensure on-time performance and meet operational needs.Inform Operations, Ticketing, Engineering, Food and Beverage, Sales and/or Human Resources of any relevant operational, scheduling, and/or employee changes.Monitor and respond to radio traffic and answer all incoming telephone calls.Maintain accuracy of Passenger Service System, Time and Attendance System and Dispatch Log.Inform and coordinate with Operations Management Team as appropriate on any matter which affects the smooth flow of vessel operations, vessel availability, crew problems, accidents, injuries or other abnormal operational matters.Notify passengers of schedule changes via Bay Alerts and NextBus messaging.Assist captains and crews with operational issues i.e. payroll adjustments and time-off requests.Complete reports in a timely accurate manner.Maintain professional and congenial relationships with various departments and crews.Enter data, including payroll.Coordinate all other daily operational matters with the various departments and crews.Maintain positive teamwork with all members of the organization.Base pay range: $29.00 per hour
