Agent should be willing to work in a 24x7 environment including weekend working Must have excellent command over English Language Dedicated to High Quality experience for customers and delivering high CSAT Ability to identify stated and unstated customer needs, follow quality metrics Being a travel consultant and help customers with their booking needs Manage financial transactions and processing payments adhering to security and verification policies Providing recommendations to customers and adhering to multiple process needs Responding to customers inquiries on their travel- changes/cancelations of their bookings Knowledge of Travel products, basic geography Alert management of potential security issues or client complaints Resolve customer complaints and issues Consultative assistance to customer Adhere to timelines schedules
