Scope of Position: Reporting to the F&B Management, the successful candidate will be responsible for completing tasks such as running errands and performing other tasks assigned by the F&B Management team. This position requires a high level of physical activity, as a Runner you are often required to move quickly and lift heavy objects. Whilst assisting the F&B Service Ambassadors during service, the successful candidate will remain professional and serve our guests in line with the Food and Beverage concept and Fairmont service standards. Requirements: Must possess outstanding guest services skills, professional presentation and sophisticated communication skills. Proficient in the English language (verbal & written) To be familiar with all outlet within the department’ and can easily help in any outlet if needed. Must be able to handle a multitude of tasks in an intense, ever-changing environment. Must be flexible in terms of working hours. Must be physically fit. Responsibilities: Demonstrates Fairmont standards in all interactions. To promote and maintain a positive working relationship at all times with all the Colleagues in Fairmont. To consistently offer professional, friendly and warm service. To demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined by Fairmont Hotels. To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to answer any Guest questions about menu items in an informative and helpful way. To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs. To understand how to operate all the equipment used in the outlet. To fully understand and follow the hotel’s recycling program and procedures. To actively participate in all health and safety procedures the entire hotel. To follow all of safety and sanitation policies when handling food and beverage. Carrying out any miscellaneous duties and responsibilities as requested by your manager, pertaining to total quality service delivered in Restaurant. Responsible to assist the F&B team in various aspects of the operations. Assist with setting up and cleaning of restaurant. Assist with daily service operations. Promote products to guests. Greet and welcome guests in a warm and respectful manner. Perform other duties as and when required. Follows Hotel’s telephone etiquette standards
