Scope of Position:The Quality & Hygiene Manager ensures that all areas of quality and standards are met throughout the Hotel by means of quality visits, quality audits, reports and tracking of various quality scores.Specific duties, responsibilities & Key performance areasResponsibilities:Overseeing the Hotel’s environmental practices and ensuring alignment with organizational goals and values.Developing and implementing sustainability strategies and initiatives.Monitoring progress and reporting results to senior management.Creating, executing, and monitoring environmental strategies.Promoting green methods to vendors, customers, and co-workers.Ensuring ethical business practices, including sourcing sustainable materials.Ensuring that the hotel is compliant with HACCP Food Safety Management requirements at all times.Ensuring that the municipality local order/regulations/guidelines are complied with.To ensure kitchen work practices reflect written procedures.To conduct inspections for Bars/Restaurants and Receiving to ensure City Municipality regulations are being adhered to. Manage and maintain food safety documentation and records Monitor and check the personal hygiene conditions & working habits of the staff.Maintaining Environment Health and Safety standards in the hotel as per local guidelines Complete and provide regular internal audit reports.Ensure uniform and personal appearance are clean and professional.To laterally coordinate with concerned departments in daily activities.Quality auditsReview all Non-Compliant standards as per the official LRA reportsAllocate action points to all necessary managers/HODsExtract and distribute all LRA MAPs (Management Action Plans) to relevant managers/HODsUpdate all MAP action points on LRA reporting systemMonitor and update completion of all MAPsMake Quality Your PassionCreate and distribute daily quality dashboardEnsure all relevant information is shared with the departments including monthly and yearly scores.Quality self-assessmentsConduct quality audits in line with the official LRA audit check listsDistribute the reports to the necessary departmentsUpdate the self-assessment audits on the LRA reporting siteMonitor and update completion of all self-assessments MAPsReview and updating of SOPs with departmentsValidation of all quality scores for departmental and hotel BSCQuality updates for monthly awards/communication ceremoniesDuty manager shiftsReports for RM and Exec team as required for all quality related informationAssist Senior Management in resolving guests complaints when requiredArrange for mystery auditors and follow up on mystery shopper reportsSelf-assessments to be updated on LRA reporting siteSchedule and chair monthly quality committee meetingsQuality Manager also ensures that proper follow-up of quality action plans, responses to guests' surveys and reviews as well as completion of LRA action plans are conducted in a timely mannerBe present on the floor to observe the guest service delivery in a high-quality manner consistentlyPerform any other duties as assigned by Management
